Clarke Willmott adds appointment to the Debt Recovery team

7th October 2016 Consumer Collections |

South West law firm Clarke Willmott LLP has announced the appointment of a new Marketing Development Manager for its Debt Recovery team in Taunton. Emma Kitchen joins the firm having previously worked in the Energy and Financial Services industries and has a background in marketing communications, strategy and planning. Kitchen, who has extensive knowledge and experience…

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Supply and demand

7th October 2016 Industry opinion |

The NACFB’s lead generation site findSMEfinance suggests that there has been no decline in SMEs’ appetite for further investment. They are making long term plans that are unaffected by uncertainty. In fact, the first half of August saw a massive surge in funding enquiries, often exceeding £2 million per day, twice the value of funding…

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Financial Conduct Authority: PacNet announcement

7th October 2016 Consumer Collections |

Following a decision by the United States Department of the Treasury(link is external) to designate the PacNet Group as a ‘significant transnational criminal organisation’, we understand that the ceasing of PacNet Group firms’ operations has led to some customer payments, including direct debits, not reaching creditors and firms. Firms affected by this should assess their payment…

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Santander in crowdfunding partnership

7th October 2016 Commercial Credit Management |

Santander has teamed up with Crowdfunder to launch a £200,000 fund to support social enterprises and community projects across the UK in a collaboration called Changemaker Fund.. This is the first time one of the UK’s largest banks has partnering with a crowdfunding platform. Community projects looking to support social change can present their ideas…

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Total number of financial services complaints continues to fall

7th October 2016 Consumer Collections |

Financial services firms recorded a 2.6% reduction in new complaints between January and June 2016 compared to the previous six months, according to new complaints data published today by the Financial Conduct Authority (FCA). The total number of complaints was 2.05 million. Payment protection insurance (PPI) is still the most complained about product. Complaints about current accounts…

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Equita and Ross & Roberts awarded customer satisfaction accreditation

7th October 2016 Commercial Credit Management |

Equita & Ross & Roberts have both been awarded with the accreditation ISO 10002 for their quality Customer Satisfaction Management Systems and are the first enforcement agents to be granted this accreditation by certification body, QMS international. Neil Smith, Managing Director of Equita & Ross & Roberts, said: “I am delighted to have achieved this…

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