Consumer-centric approaches shine at new industry awards

15th July 2024 Industry opinion |

As a corporate communications consultant with specialist expertise in financial services, it’s been a privilege to be part of the inaugural Credit and Collections Industry Awards which celebrate excellence and innovation across credit, lending and collections. The high standard of entries and breadth of impressive initiatives certainly brought to light the consumer-first approach that’s been…

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Majority of banks silent on bank reimbursement fraud claim

15th July 2024 Consumer Lending | #APP fraud

A quarter of fraud victims may end up getting no refund at all despite new rules designed to force banks to reimburse money lost in bank transfer scams, according to new research from personal finance site Finder. The new rules, which come into force on 7th October, apply to authorised push payment (APP) fraud – when a…

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One in three expect household spending to increase

New research by StepChange Debt Charity ahead of the school summer holidays has revealed that almost one in three (29%), equivalent to around 15.5 million people, expect their household spending to increase over the next few months, including 31% of parents with children aged 18 and under. Of those saying their household spending will increase…

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More than half of arguments between friends are over money disagreements

Half (51%) of adults say that they have fallen out with a friend on holiday, with 54% of arguments triggered by disagreements about money, rising to 71% of 18-24 year olds. A sixth (16%) have even permanently lost a friend over money related holiday fall-outs, according to new research from Starling Bank. Three quarters (75%)…

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Credit & Collections Industry Award winners revealed

The winners of the inaugural 2024 Credit & Collections Industry Awards have been revealed. There were thirteen winners (four of which were partnership wins) from the fourteen awards categories which are covered by three main headings of Credit & Collections, Inniative & Innovation and Partnerships. The award winners were announced in a webinar after a…

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