UK’s Improving big picture yet to impact individuals

27th June 2024 Industry opinion |

While signs appear positive for the UK economy gradually moving in the right direction, this progress is not yet translating into tangible benefits being felt by households. Recent months have brought news of a more positive outlook for the UK’s finances, albeit with progress relatively marginal and slow. However, while welcome news for hard-pressed households…

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Awards Season – making it count

21st June 2024 Industry opinion |

It is nearing the end of exam season and in the last couple of weeks, I have also spent some time marking… judging industry award entries. As always it has been an interesting process, with lots of close entries, which often made it hard to determine winners. Of course a winner there has to be.…

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Taking Control of Goods: Ten years on, is it working?

20th June 2024 Industry opinion |

It’s ten years since Taking Control of Goods Regulations came into force. The regulations are used to define and measure the work of enforcement firms, but they are basic and no longer reflect modern enforcement practices. So what more is needed? The industry has been on a path of reform since the review of civil…

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Do you really ‘Know Your Customer’? The growth of identity fraud and what we should do about it

5th June 2024 Industry opinion |

If you asked most people which of their assets was the most desirable for criminals, they’d probably respond with a range of high-value goods, such as vehicles, jewellery and tech. They’d be wrong. In the digital era, arguably the asset which has the most financial value to criminals is you – in the form of…

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Cost of housing adds to burden on household budgets

3rd June 2024 Industry opinion |

The cost of affording a place to live and call home is placing significant pressure on all kinds of different UK household budgets. Steep price rises in all areas of the housing market, home ownership to renting, are creating an additional burden on already-pressured household budgets across the UK. Renters in particular are increasingly vulnerable…

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Living costs continue to squeeze households pressuring working families

30th April 2024 Industry opinion |

Working families remain under significant financial pressure as they struggle to cover their most essential living costs, with family members of all ages increasingly aware of these challenges. UK families continue to grapple with balancing the books as living costs increase. These increases ever more frequently offset any rises in regular pay, rates for which…

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AI in the debt sector: how can we get the underlying exchange of data right?

12th April 2024 Industry opinion |

I don’t know about you, but whenever I hear someone talk about AI or Artificial Intelligence, I feel somewhat sceptical, even scathing. When I was quite a bit younger, I remember watching Tomorrow’s World on the BBC, learning all about something new called an ‘Information Superhighway’ that had been invented and was going to change…

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Beware April’s impending employment law changes

3rd April 2024 Industry opinion |

There are a number of key employment law changes that are coming in this April that businesses need to be aware of. Flexible working rights A significant change to worker rights set to be introduced in April will ensure flexible working is more accessible than ever before and demonstrates the traditional 9-5 working pattern is…

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Improving signs not yet enough to lessen household squeeze

2nd April 2024 Industry opinion |

While some indicators have shown small positive signs of improvement, these are not yet at the point where they can decrease the financial pressures on many UK households. Increasing wages and falling inflation bring some welcome indications of improvement for the UK’s economic outlook this month, but neither are yet significant, or long-lasting, enough to…

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Consumer Duty wake up call

26th March 2024 Industry opinion |

Lenders are waking up to the fact that Consumer Duty is not going to be a ‘one and done’ project. Unlike other aspects of financial regulation that they have had to adopt in the past, complying with the FCA’s latest regulatory advancement looks set to be a year-round challenge. The reason for this is that…

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First party fraud: the crime of everyday life

7th March 2024 Industry opinion |

As we approach the 2024 general election, both sides of the political divide clearly want to stake their claim to be the party of law and order. However, when we look at the political narratives around crime, it is clear that politicians (and indeed the public) view ‘crime’ primarily through a very limited lens of…

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Personal debt levels remain threat to financial wellbeing of households

28th February 2024 Industry opinion |

In spite of a minor decrease in the last month of £62 in the total average amount of debt held by UK adults, average personal debt remains almost exactly equal to one year’s average earnings at 99.9%. In the year to December 2023, outstanding credit card debt increased by 9.2% (£5.8 billion), with the average interest rate on credit card…

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Walking the tightrope: Fighting first party fraudulent conduct while meeting consumer duty expectations

31st January 2024 Industry opinion |

The new Consumer Duty rules for retail financial services, which came into force in July 2023, marked a considerable shift in the regulatory expectations on firms for consumer protection. As noted by the Financial Conduct Authority (FCA), who will supervise firms for compliance, the Consumer Duty “sets higher and clearer standards of consumer protection across…

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