Hoist appoints new Country Manager

11th January 2017 Consumer Collections |

Julian Winfield has been appointed the new Country Manager for Salford-based Hoist Finance UK, the leading debt restructuring partner for international banks. He joined the business in 2014 as Chief Financial Officer (CFO). Winfield has more than 20-years’ experience in financial services, insurance and retail, having started his career with Kwik Save and Argos. More recently he…

Read more

Marston Holdings announces acquisition

10th January 2017 Consumer Collections |

Marston Holdings (Marston) has announced that it has acquired NSL. NSL provides a range of outsourced services to local government, central government and business, including: issuing and processing of road traffic Penalty Charge Notices on behalf of local authorities; UK-wide vehicle excise duty enforcement on behalf of the Driver and Vehicle Licensing Agency; administration of…

Read more

ARC Europe and Interactive Intelligence announce partnership

10th January 2017 Consumer Collections |

Debt Collection Agency (DCA) ARC (Europe) has announced that it is to become the first DCA in the UK to install the PureCloud Engage dialler and customer services technology. The technology to manages voice, email and web chat interactions to support thousands of inbound and outbound communication. The Cloud-based system, developed by the Interactive Intelligence Group (part…

Read more

Unsecured debt hits new peak of nearly £13,000 per household

9th January 2017 Consumer Collections |

New analysis published by the TUC shows that household debt rose sharply over 2016, with unsecured debt (debt other than mortgages) reaching new highs. The TUC says weak wage growth has left more families reliant on borrowing to support their living standards. The analysis finds that: Unsecured debt per household rose to £12,887 in the…

Read more

Concern as consumer credit soars

4th January 2017 Consumer Collections |

The Bank of England has published its latest monthly Money and Credit report, showing consumer credit grew by £1.9 billion in November. The 12-month annual growth rate in consumer credit now stands at 10.8% – its highest since October 2005. Joanna Elson OBE, chief executive of the Money Advice Trust, the charity that runs National…

Read more

Bills not getting easier to understand for 7 in 10 customers

4th January 2017 Consumer Collections |

For the majority of consumers in the UK, bills aren’t getting any clearer or easier to understand, which is confusing customers and wasting an important customer touch point, according to new research from Echo Managed Services. This is despite up to a third of people stating that clarity is the number one billing improvement businesses need…

Read more

New welfare cuts will cause increase in debt and homelessness

4th January 2017 Consumer Collections |

The government’s plans for a fresh round of welfare cuts, dubbed ‘Bedroom Tax 2’, threatens to undermine housebuilding projects, increase homelessness, and weaken public sector finances across Scotland, it has been claimed. According to The Herald, payments to help tenants meet their social housing costs will be capped by the UK government for the first time with…

Read more

Household bills jumped by almost £200 in 2016

4th January 2017 Consumer Collections |

Household bills rose by almost £200 in 2016 according to new findings from comparethemarket.com. An analysis of costs across energy, motor and home insurance found that, after a £180 drop in 2015, bills rose by 9.7% in the past year from £2,032 in 2015 to £2,223 in 2016. Key finings in the report included: The…

Read more

South Tyneside Council Tax debt doubles to £2 million

3rd January 2017 Consumer Collections |

South Tyneside Council has seen the amount of Council Tax it is owed almost double over the last three years. Data obtained shows that the authority was owed £1.19million at the end of the 2013/14 financial year. By the end of 2015/16, that figure had jumped to £2.04million – a rise of more than 70%.…

Read more

Scottish students leaving university with £10,000 debt burden

3rd January 2017 Consumer Collections |

Scottish students are leaving university with an average debt of more than £10,000 after a 42% rise in borrowing over the past decade, new figures have shown. Recent years have seen a major spike in debt levels as ongoing austerity leaves many students struggling to make ends meet. The Scottish Government insists that debt levels…

Read more

£11.5 million debt owed to Aberdeen Council written off

3rd January 2017 Consumer Collections |

Debt of more than £11.5 million owed to Aberdeen City Council has been written off. The debt relates to 5 years of debt which exact amount is of £11,593,956. The figure relates to uncollectable debt the council has decided not to pursue. It includes council tax, business rates, community charge, housing benefit overpayment and service…

Read more

Experto Credite in liquidation

23rd December 2016 Consumer Collections |

Debt buyer Experto Credite has entered into liquidation, The company entered voluntary liquidation on November 24. Smith & Williamson, were appointed as jlquidators for the winding up process. Debts are believed to be owed to HSBC, Natwest, Virgin Media, Vodafone and Intrum Justitia. No further details are available at this stage.

Read more

Northern Ireland outstanding fine penalties are ‘exceptionally high’

23rd December 2016 Consumer Collections |

The level of outstanding fines in Northern Ireland is “exceptionally high”, according to the Northern Ireland Audit Office. Kieran Donnelly, comptroller and auditor general, reported to the Northern Ireland Assembly on the results of his audit of the Northern Ireland Courts and Tribunals Service (NICTS) Trust Statement for 2015-16. The Trust Statement records the collection of…

Read more

Get the Latest News at your desk

    Latest Industry News
    Straight to Your Inbox

    Sign up for Credit Connect's news bulletins
    Get the insight you need sent directly to your inbox.

    Create your Account:

    1. Please fill in the boxes below with your email, tick the relevant newsletters you would like to subscribe to and click the Sign Up button.

    2. Wait for the double opt-in page to open and confirm your email address.

    3. You have subscribed and have agreed to receive the newsletters.

    Credit Connect Media is committed to reserving your right to privacy. By using our website and services you consent to our collection and use of your information as described in or privacy policy.

    Credit Connect Media has set up a network of business partners whose products and services may be interesting and useful to you. They may contact you from time to time. By subscribing you confirm that you agree to our Terms & Conditions statement.