Anglia UK achieves ISO accreditation

13th December 2016 Consumer Collections |

Anglia UK has achieved a industry-leading accreditation for the safety and security of its data handling. The Spalding-based vehicle credit management specialist has become the first in its industry to achieve ISO 27001 in recognition of its stringent approach to confidential data handling and IT management.  ISO is an independent benchmarking company that gives world-class specifications…

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Phillips & Cohen to provide mortgage administration service

13th December 2016 Consumer Collections |

Phillips & Cohen Associates (UK), has announced its intention to start providing Mortgage Administration Services with immediate effect. Commenting on the decision to expand its existing service provision into the Mortgage Administration market, Managing Director International, Nick Cherry commented, “Phillips & Cohen has an impeccable record across the globe in providing highly specialised deceased account…

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Permanent TSB enhance customer Service with Noble agreement

7th December 2016 Consumer Collections |

Irish bank Permanent tsb has announced their intentions to focus on new controls within their contact centre and provide enhanced customer service with Noble System’s Composer Real-Time Speech Analytics. Alan Murphy, Head of Collections at permanent tsb, said “At permanent tsb, we take customer service very seriously and we have invested heavily in technology that will support…

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Arrow Global appoint new Chief Executive

7th December 2016 Consumer Collections |

Arrow Global Group  (Arrow)  has announced that Tom Drury has decided to step down as Group CEO.  Lee Rochford, formerly CFO of Virgin Money will replace Tom as Group CEO and Board Director from 3 January 2017. Drury will remain with the business until the end of February to provide an orderly handover period. Rochford…

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Arrow Global agrees terms on Italian acquisition

6th December 2016 Consumer Collections |

Arrow Global Group has announced that it intends to enter the Italian market having agreed terms to acquire Zenith Service SpA (‘Zenith’), a leading servicing business in the Italian structured finance market, for an enterprise value of €17m. The transaction is subject to regulatory approval by the Bank of Italy. Zenith has a strong and…

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Castle Trust Capital to acquire Omni Capital Retail Finance

5th December 2016 Consumer Collections |

Castle Trust Capital plc (CTC) has entered into an agreement to acquire Omni Capital Retail Finance Limited “Omni Capital). Completion of the transaction is expected during the first quarter of 2017 and is subject to the approval of the Financial Conduct Authority. Sean Oldfield, CTC’s chief executive officer, said: “The Omni Capital Retail Finance business…

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Shoosmiths appoints new Partner

2nd December 2016 Consumer Collections |

National law firm Shoosmiths has appointed dispute resolution and asset finance expert David Farnell to the firm’s new office in Leeds as a partner in the firms recoveries services group (RSG). Joining from Addleshaw Goddard, Farnell has over 20 years’ experience as a finance litigator and works with a number of the UK’s leading banks…

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Payplan and SANE urge people to take control of their finances

2nd December 2016 Consumer Collections |

PayPlan and mental health charity SANE have come together to urge those in debt to give themselves the best gift they can by taking control of their finances in the run up to Christmas. Christmas is an exciting time of year but it can also bring a lot of anxiety and stress to people wanting to…

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Shoosmiths and McManus Kearney to merge

2nd December 2016 Consumer Collections |

Shoosmiths has announced its move in to the Northern Ireland legal market following its merger with Belfast firm, McManus Kearney. Founded in 1987, McManus Kearney has specialist expertise in debt and insolvency matters in Northern Ireland. The firm will be known as ‘Shoosmiths’ from today, and its two partners – Mary Frances Kearney, Jason Byrne…

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Energy suppliers submit bids to supply bankrupt GB Energy customers

30th November 2016 Consumer Collections |

Britain’s biggest energy suppliers have submitted bids to take over 160,000 customers left behind by bankrupt energy provider GB Energy, which collapsed on Saturday after being caught out by rising market prices. All of Britain’s Big Six energy suppliers, EDF Energy, Innogy’s Npower, E.ON, Scottish Power, SSE and Centrica’s British Gas, have submitted bids in…

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Addleshaw Goddard and HBJ Gateley approve merger

30th November 2016 Consumer Collections |

The partners of Addleshaw Goddard and HBJ Gateley (HBJ) have voted “by an overwhelming majority” to merge their businesses, creating the UK’s 15th largest legal firm. The merger, which will see HBJ’s business, people and partners transfer to Addleshaw Goddard by June 1st 2017, will “deliver stronger client and sector offerings across the whole of…

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Masthaven launches digital bank

29th November 2016 Consumer Collections |

Masthaven has launched as a digital bank. The bank will offer savings and lending products, saying it is committed to offering what people want, not just what is available. Masthaven says at the heart of the bank is a people business –  which at launch sees 80% of employees already shareholders in the business.  Access to…

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1st Credit goes live with SmartCollect

28th November 2016 Consumer Collections |

1st Credit and Telrock Systems are pleased to announce that the SmartCollect platform is today in full production across the 1st Credit business. The platform allows 1st Credit to execute cost effective SMS and email campaigns to engage with its customers and provides a 24x7x365 self – service capability to its customers through the SmartCollect…

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