Lowell makes four senior hires

Europe credit management services provider, Lowell has announced that it has made four senior appointments.

The company has appointed Louis Brook as UK Chief Information Officer, Jill Maples as UK People Director, Kevin Peirson as Head of Customer Relations and Naynesh Patel as Customer Insights and Strategy Director. They join at a period of significant growth for Lowell as the firm expands its expertise in Financial Services.

Louis Brook joined Lowell in March from HSBC/First Direct where, as CIO, he transformed their technology services. Jill Maples joins Lowell from Evri (formerly Hermes), where she was People and Culture Director for the last six years. Kevin Peirson has been appointed Head of Customer Relations at Lowell. He joins from HSBC, where he spent over 25 years in multiple positions across Customer Services Centres, Employee Engagement and Organisational Change. Meanwhile. Naynesh Patel is taking on a permanent role at Lowell as Customer Insights and Strategy Director. He brings over 20 years of experience gained in Senior Data, Analytics and Decision Science roles for Cabot Credit Management, Amigo Loans and NewDay.

Commenting on the new appointments in the UK team, John Pears, UK CEO at Lowell, said “We’re delighted to welcome Louis, Jill, Kevin and Naynesh to Lowell. They each bring significant sector and technical expertise and will make great additions to the team. I look forward to working with them as we continue to enhance the service we offer to our customers and to build a better business.”