debt support and advice

Effective creditor communication highlighted as key to helping consumers in financial difficulty

30th September 2022 Consumer Collections | #debt support and advice

New research from StepChange and Amplified Global has shown that two in three StepChange clients surveyed felt they could have been referred to debt advice sooner by their creditors, underlining the need for earlier intervention, constructive communication, and proactive signposting to debt advice The report assesses the extent to which communications from creditors help people…

Citizens Advice sees crisis support records broken again as cost of living impact takes hold

1st April 2022 Arrears and Recoveries | #debt support and advice

Citizens Advice has announced that, for the third month in a row, it has broken record for providing crisis support as the cost of living impact takes hold. In March 2022, the charity referred 24,752 people to food banks or to other charitable support, up by 44% compared to the same time last year. Research…

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debt support and advice

Effective creditor communication highlighted as key to helping consumers in financial difficulty

Citizens Advice sees crisis support records broken again as cost of living impact takes hold

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