Credit, Collections & Insolvency News
Digital tools are transforming customer service across every sector, but don’t replace the value of human empathy when people face financial difficulties, according to new research from Lowell. Conducted to mark National Customer Service Week, the research found that 81% of respondents believe it is important to speak to a human when they have a…
Read more
Research by STAMMA and Money Wellness has found that online debt advice has emerged as the preferred method for those with vulnerabilities, accessibility issues, and addictions, particularly among those under 55. The study found that 53% of people under 55 would prefer to seek debt advice online. This is especially true for Gen Zs (18-24-year-olds),…
Read more
The Estate Registry (TER) and its bereavement services, NotifyNow and Settld, have backed charity calls for Keir Starmer’s new Labour government to invest heavily in end-of-life care and bereavement support services. The charities, Sue Ryder, Hospice UK, Marie Curie, the National Bereavement Alliance and Together for Short Lives are among those leading calls for the UK…
Read more
New analysis from Citizens Advice has found a record number of people were in need of crisis support during 2022, as the cost-of-living crisis pushed more people than ever before to breaking point. The new research found that in the last 12 months, the charity helped more than 200,000 people with crisis support – which includes food bank…
Read more
New analysis from Citizens Advice has found that more than one in three UK adults (37%) say they’d find it difficult or impossible to cover even a £20 increase to their monthly outgoings. This equates to 17.7 million people in England and Wales. This figure is particularly high for some groups, including 58% for people in…
Read more