water bill

Nearly one in four bill payers struggling with water bill

31st May 2023 Consumer Collections | #water bill

Ofwat’s latest cost of living research has revealed that not only that many customers are still struggling financially but also that the percentage of customers aware that financial help is available from water companies has hovered around 30% over the last year. This third wave of cost of living research reveals that the percentage of…

One-third of under-35s are struggling to pay their water bill

1st December 2022 Consumer Collections | #water bill

New research by Ofwat has whown that more customers are struggling with household bills and that two-thirds expect their situation to worsen in the coming year. The research found that in order to try and cope, many are borrowing money from friends and family, taking out loans or getting deeper into debt. Alarmingly, 75% of…

Eleven water companies to reduce bills by almost £150m over missed targets

3rd October 2022 Consumer Collections | #water bill

Most water companies will be hit by financial penalties because of missed targets, water regulator Ofwat has announced. Overall, for those eleven companies, almost £150m is planned to be taken off customers’ bills in the next financial year because of missed targets on areas such as water supply interruptions, pollution incidents and internal sewer flooding.…

Ofwat calls on water companies to support customers struggling to pay

26th May 2022 Arrears and Recoveries | #water bill

Water regulator, Ofwat has published new guidelines for water companies to help household customers across England and Wales pay bills, get help and repay debts. The new guidelines cover several areas, including requiring companies to: Offer more flexible payment options for customers on irregular incomes and zero-hours contracts; Talk sensitively with customers struggling to pay…

Average water bills set to rise by 1.7%

7th February 2022 Arrears and Recoveries | #water bill

Water UK has announced that water bills are set to rise from April, adding to the cost of living crisis due to hit households across the country. As water companies issue customers’ water bills for next year, showing an average increase of 1.7%, or about £7, Ofwat has called on water companies to make providing…

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