Target Group appoints new Chair

Business process outsourcing (BPO) specialist, Target Group has announced the appointment of Shashi Bhat as Chairman to help steer its next phase of growth in financial services and wider regulated sectors. 

Bhat has more than three decades of experience in financial services, building deep sector knowledge and expertise across sales and operations, business strategy and digital transformation. His focus for nearly two decades has been digital transformation, working primarily for Citibank across two stints. During his time, Bhat has served as head of digital banking for the EMEA region, working across 10 countries to develop and deploy large-scale digital transformation programs. This covered both retail banking and wealth management and included a full technology stack overhaul and transformation from physical distribution to a digital self-service operating model.

Bhat left Citi in 2017 to start his own consultancy, working with a wide range of clients including Tier 1 banks, wealth management firms and start-up organisations. Alongside support with digital transformation, Shashi works closely with firms on operational transformation – including products and propositions – as well as digital strategy.

In addition to this work, Bhat serves as a business adviser, working with various organisations on their product proposition and go-to-market strategy. One such organisation is Tech Mahindra – the parent company of Target Group – advising on the BFSI proposition for the BPS side of the business. 

Peter O’Connor, CEO of Target Group, said “With his extensive background in financial services and digital transformation, there’s no doubt that Shashi is a tremendous coup for Target and will be a huge asset as our new chairman. It is an exciting time at Target as we continue to execute our ambitious growth strategy – built on the strength of our people, our broad capabilities across regulated sectors and our deep domain expertise. I am looking forward to working together and leveraging his valuable insight and support for the benefit of both new and existing clients and Target as a whole.”