FCA guidance on fair treatment of mortgage arrears

26th April 2017

Finalised guidance on the fair treatment of mortgage customers in payment shortfall (also known as arrears) and the impact of automatic capitalisation (FG17/4) has been published by the Financial Conduct Authority (FCA). The guidance will help set out a remediation framework for customers who have suffered harm because of automatic capitalisation of payment shortfall, as the FCA is concerned that this practice can lead to unfair outcomes for customers.

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FCA guidance on fair treatment of mortgage arrears

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