Business water supplier Aquaflow ‘likely to enter liquidation’

Ofwat anticipates that around 74 business retail water market customers will be affected by the retailer going into administration.

Senior Director of Customers and Casework Emma Kelso, said “Aquaflow customers should be reassured that we have procedures in place to ensure there will be no disruption to your water and wastewater services.”

“We are working alongside Market Operator MOSL to allocate customers to a new retailer as quickly as possible. They will contact affected customers shortly after being appointed.”

“Of course, it is always difficult to see a company fail, but this is the market in action. Not all retailers will thrive and it is possible that, in the future, others will leave the market too.”

As the market structures evolve, we will continue to make sure that customers are protected and continue to benefit from competition.”