Credit, Collections & Insolvency News
Debt solution specialist, Flexys has announced the launch of a COVID-19 hardship evaluation tool.
Flexys says that with 900,000 people applying for universal credit in the space of two weeks and thousands more on furlough or reduced hours, many lenders have experienced up to a tenfold increase in customers contacting their collections and customer service teams to request payment holidays.
To alleviate the pressure on phone services, debt collection solution provider Flexys has created a quick-to-deploy digital hardship evaluation tool that will collect data, automatically triage using configurable rules and create follow up activity using workflow to manage incoming enquiries for agents to action in a methodical, prioritised fashion. The solution is provided via a website link or pushed out to customers on email, SMS or social media.
Flexys CEO, Jon Hickman, said “The benefit of being an agile business with minimal bureaucracy is that we can respond quickly and effectively to events such as the COVID-19 pandemic. Our team listened to clients and created a highly effective standalone solution that diverts customers away from inundated phone lines and onto an easy to use digital platform where they can securely register their changed circumstances. This saves a considerable amount of call time and can help deter speculative claims.”
Brian Smith, Flexys CTO said “Flexys is an entirely digital business and all our solutions and our work systems are geared up for remote delivery as standard. We are providing web demos of our products and can rapidly deliver fully branded and configured solutions using our secure cloud-based services. It has been a rewarding project to provide this quick response to urgent client requirements as they cope with sudden overwhelming demand.”
