Credit, Collections & Insolvency News
The Credit Services Association (CSA), the voice of the UK debt collection and debt purchase industries, has announced that it has appointed Colin Matthews to a newly-created role of Process and Systems Coordinator within the Association’s Learning and Development (L&D) team.
Matthews is tasked with improving the efficiency and effectiveness of the CSA’s current systems and processes, and develop solutions which are scalable to support the growth of the organisation. He is leading a project to improve internal processes, integrating them onto an online environment to improve access and increase accuracy of data used by the team. He is also responsible for maintaining the integrity and quality of the CSA’s benchmark Collector Accreditation Initiative (CAI), and CSA Compliance Essentials.
Matthew joins the CSA from npower where he was a Process Architect and has experience of all areas of quality analysis and process improvement and customer service.
The CSA’s Head of L&D Fiona Macaskill said Colin’s appointment will help accelerate the Association’s programme of change and improvement: “With his knowledge of IT, process improvement, process mapping, and business analysis, Colin is able to take an analytical view of our services seen through the customer’s lens. “He has already been providing valuable support and we look forward to implementing more improvements as we move forward with our learning and development projects.”