VRS and Settld agree partnership

Vulnerability Registration Service (VRS) and newly launched end-of-life account closure service Settld have announced a ‘one-stop’ vulnerability and bereavement facility partnership which they say will help banks, utilities, insurers and other service providers to better identify those in difficulty.

Online startup Settld, removes much of the hassle associated with having to individually contact banks, insurers, mobile and broadband providers, TV subscription services and others, to inform them of the death of a friend or family member. The secure and simple service now has the added benefit of alerting companies to the vulnerability of its users.

Helen Lord, Director of the Vulnerability Registration Service (VRS), said “There are some great synergies between the VRS and Settld – we are both passionate about reducing unnecessary stress and unfair treatment towards those who are already suffering and may be vulnerable.

“Dealing with the loss of a loved one is devastating enough, but having to explain the same painful situation to multiple organisations can add significant stress. This partnership will make a real difference to those people giving them a safe place to disclose their circumstances just the one time. Through the VRS, service providers can then instantly see that a vulnerability exists for a customer, and put in place appropriate treatments.” 

Settld’s CEO, and co-founder, Vicky Wilson said: “When users come to Settld for help in notifying a death, and to close or transfer accounts, we make sure that they only have to say it once and we take over the rest of the process, informing service providers.”

“Now that we’ve partnered with the Vulnerability Registration Service, our most vulnerable users will have their status notified to service providers immediately, with those individuals only having to say it once. This means they should receive quicker, fairer treatment from those companies. With VRS, we have created a stress-free, one-stop shop, for the most vulnerable consumers.”