Credit, Collections & Insolvency News
A new debt resolution agency, The Digital DRA, has been launched to help consumers resolve their debt with dignity.
The Digital DRA aims to reimagine the debt collection process by putting the customer first. Customers will have 24/7 access to an online management portal, where they can fully self-serve at a time and place convenient to them. Should they need support, help is just a few clicks away. By dropping the word ‘collection’ they hope to shake the negative stigma associated with the industry.
Launched by a team of industry experts, The Digital DRA is also committed to giving clients more control over their collections partner. Their client portal enables clients to track performance, view MI, upload/download update files, answer queries, build customer contact strategies and allows clients to pull live data via their API.
Managing Director, Arren Khan, said “We’re building a brand that our clients can trust but more importantly we’re putting the customer first. Debt can be embarrassing sometimes, and often people do not want to talk about. Our solution doesn’t back customers into a corner, but instead gives them the tools they need to effectively manage and resolve their account. Our friendly approach is designed to encourage customer engagement and help shake the negative stigma from the debt collection industry.”