Credit, Collections & Insolvency News
The Financial Ombudsman (FOS) has announced the appointments of James Dipple-Johnstone to the role of Deputy Chief Ombudsman and Karl Khan as Chief Operating Officer.
Dipple-Johnstone, brings significant leadership in regulatory oversight and ombudsman functions delivering high quality investigations and service improvements. He currently works as the Deputy Commissioner for the Information Commissioner’s Office (ICO) providing strategic leadership focused on the ICO’s efforts towards dispute resolution and enforcement at domestic and international level. Dipple-Johnstone has also held senior posts in UK police, health and government oversight agencies leading teams dealing with professional misconduct, criminal, maladministration, information rights and fraud complaints.
Khan, has a track record of delivering significant change and improvements that drive better outcomes for customers by increasing operational efficiencies. He has recently completed a secondment from HM Revenue and Customs (HMRC) to the UK Health Security Agency as Operations Performance and Improvement Director. Karl initially joined NHS Test and Trace in response to the pandemic and successfully led the team that implemented community testing to all local authorities in England. Khan was previously Interim Director General, Customer Services Group, HMRC, responsible for the strategy and delivery of customer facing operations.
Baroness Manzoor CBE, Chairman of the Financial Ombudsman Service, said “I am delighted that James and Karl will be joining the Financial Ombudsman, who have both demonstrated strong senior leadership skills and who bring a wealth of experience of working in large customer focused organisations. These are key roles in the new Executive team we are putting in place, headed by Abby Thomas who will join us by 3 October, and will also include the Chief People Officer and Chief Finance and Risk Officer roles that we are currently recruiting.”
