Credit, Collections & Insolvency News
Debt charity StepChange has announced that it has appointed Charlotte Chambers as Chief Technology & Information Officer.
Chambers is currently Senior Director – Ecommerce Technology at supermarket chain Asda and will join the debt charity in late March 2023.
Chambers will head up the charity’s vital ongoing technology investment and transformation programme. Chambers is currently leading on one of the largest eCommerce technology transformation programmes in Europe at Asda. She brings a wealth of experience to the role having successfully led service and programme delivery across multiple application and infrastructure platforms. Her experience includes multiple transformation programmes, delivering service improvement, quality and efficiencies.
Commenting on the appointment, StepChange CEO Phil Andrew said “We are delighted to welcome Charlotte to StepChange at a time when the need to deliver efficiency and an excellent client experience, invest in new systems and rapidly respond to changing client needs has never been more vital. StepChange has undergone a fundamental change in the technology we use over the last few years, and we intend to maintain the pace of change and improvement.”
“We are proud that we already lead the sector with our omni-channel debt advice journey. and I’m excited to see how Charlotte can help us improve further as we continue to deliver exciting new technology and systems.”
“I’d also like to pay tribute to Jo Smith who has stepped in as our Interim Chief Technology and Information Officer since September and has done a brilliant job leading the team and advancing our key technology priorities. Jo will remain in post until Charlotte joins us in March to continue driving forward our transformation and investment.”
