Credit, Collections & Insolvency News
Specialist Conversational AI and digital engagement company, Webio has announced launched its Self-Service Studio, which it claims is the first debt collection self-service offering powered by AI-driven conversational messaging.
The Self Service Studio has the ability to identify customers who have stalled or not completed their payment journey. With the Conversational AI chatbots on-hand, customers are not left confused if they have queries, nor are they abandoned if they drop off the payment path, as the AI bot will help them get back on track.
Credit and Collections teams can send customers to the Studio through automatically generated unique URLs where they can manage their payment activities without agent intervention. This can happen from within a messaging conversation with an individual or with a batch messaging campaign.
Customers have the convenience of managing their accounts and payments in one space and at a time that suits them, and since the Studio is styled with each business’s branding, they feel safe that they are dealing with a reputable company they can trust. This is especially pertinent when it comes to vulnerable customers who can have the comfort of engaging with a business via the portal or over messaging without having to talk to a live agent.
Delia Jones, Chief Operating Officer at Webio said “The Self-Service Studio is the latest in our digital debt collection offering. Developing this functionality in-house would be a costly exercise for an organisation, and the technical resources required are scarce, but this self-service portal is ready to go. We are making it easier for businesses of all sizes to wow their customers with a fully branded microsite that is plugged into the Webio platform, bringing all the elements of customer conversations, automation, AI and digital channels into play.”
