Credit, Collections & Insolvency News
Bereavement service Settld has announced that it is working with Octopus Energy to unlock a new service streamlining account administration for those handling the affairs of an Octopus Energy customer who has died.
Octopus Energy, already noted for its excellent customer service during the bereavement process will now be able to notify all other relevant service providers nationwide of a death, through one simple form.
ncement comes less than a week after Settld’s award-winning service was featured on BBC1’s daily flagship consumer programme Rip Off Britain.
In addition, Octopus Energy has trained its Operations team to use Settld’s portal, designed to fast-track OE customers and ensure the energy company delivers outstanding bereavement customer service.
Greg Jackson, Founder of Octopus Energy said “Octopus Energy alone sees tens of thousands of bereavements per year among our customers. These are terribly difficult times for loved ones and the trauma of dealing with utilities, banks, insurers and more can often be very distressing.
“Settld simplifies so much of that – and does so with world class processes – and empathy. That is why we are delighted to offer this additional service to our customers, to make life easier and less stressful for those dealing with the death of a loved one.”
Vicky Wilson, co-founder and CEO of Settld, said “Octopus Energy is one of the most progressive and empathetic companies in the UK. It’s little surprise that they are putting bereaved people first, when it comes to customer care.
“We hope many more companies follow Octopus Energy’s lead, and we are always ready to help businesses improve their bereaved customer journey.”