Ardent Credit Services announces operations growth plan

Ardent Credit Services, the debt recovery and credit management services provider owned by Phillips & Cohen Associates (PCA), has announced growth plans for its Liverpool-based operations to manage increasing collections activities in the public sector as well as outstanding balances for leading blue-chip organisations in the telecoms, insurance and motor finance sectors.

The company has expanded its available office space to 15,000sq ft and extended its lease to the end of the decade at its headquarters in Knowsley, signalling its long-term commitment to the local area and its continued growth since becoming part of PCA last year. This additional space is to allow for further expansion and to include a new, dedicated training, HR and IT facilities to accommodate a growing team and attract the best local talent.

John Ricketts, Managing Director of Ardent Credit Services said  “Our industry is a sensitive sector in which to work, especially in the context of the cost-of-living crisis, but also a vital part of the economy. Collecting with compassion and acknowledging the life challenges faced by many of our customers is key to delivering good outcomes for everyone. We aim to grow organically, through our existing client base, as well as expanding into new sectors where our expertise protects customers as well as our clients’ reputations.”

Nick Cherry, Chief Operating Officer of PCA, said “We are delighted to increase our investment and long-term commitment to the Liverpool office and to our highly dedicated team. The site provides a fantastic working environment which brings access to the city’s significant talent pool and allows us to provide colleagues with genuine career opportunities within the wider PCA Group as well as a significant opportunity to grow.”