Credit, collections & insolvency news
International debt recovery and credit-control provider 4D Contact has announced the launch of AI voice-bot technology,
4D Contact says that with the power of human intuition and interactions, the end-to-end voice-led service will maximise cash flow and also maintain and strengthen customer relationships.
Mark Smith, CEO of 4D Contact said “We have been investigating how 4D Contact could use voice-bot technology to enhance our human-voice collections for a while. However, in our opinion the technology has not had the capabilities we needed – until now. MEGA.AI’s voice-bot solution is game-changing and there is no question that we have found the right partner for the next stage of 4D Contact’s evolutionary journey.”
Ashley Barratt Co-Founder at 4D Contact said “We believe MEGA’s bots can provide a top-of-the funnel triage to our voice-call process, facilitating payments, providing payment reminders and finding contacts to name but a few. This will remove simple repetitive tasks from our agents’ diaries enabling them to focus on the areas where they can really add value, optimising the efficiency and effectiveness of agents call times.”
Forbes Solicitors has appointed Laura Docker in the newly created role of Debt Recovery Team Leader. Docker’s arrival follows the appointment of two paralegals to the team during the past 12 months and is in response to growing demand from North West SMEs for payment dispute advice and commercial debt recovery services. A Chartered Legal…
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The ICAEW has announced it has appointed Paul Brooks as the new chair of its regulatory board. Brooks has been appointed as lay chair of the ICAEW Regulatory Board (IRB) with effect from the beginning of August for a three-year term. Brooks has previously chaired ICAEW’s Conduct Committee and has held positions on other ICAEW…
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GDS Link has announced it has renewed a multi-year deal with Capital on Tap to utilise its decisioning platform to support and complement Capital on Tap’s proprietary risk models across its UK and US business. Since its launch in 2012, Capital on Tap has served over 200,000 small business customers, facilitating over £10 billion in…
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