Credit, collections & insolvency news
Bristow & Sutor Group has announced it has partnered with digital technology transformation specialist, Andrew Slade.
Slade has 23 years of experience in IT architecture roles in blue-chip environments, with expertise in both hands-on solution design as well as Head of Architecture team leadership. He has a renowned track record in helping major private and public sector organisations adopt the latest IT capabilities, including shifting to Microservices, Cloud Adoption and DevOps; as well as acting as a Digital Transformation Lead on multiple £10million+ programmes.
The Bristow & Sutor Group comprises of Bristow & Sutor, Debt Recovery Plus (DRP) and Credit Style. In recent times, the business has won several awards for its approach to digital transformation, including recognition for its work alongside customer engagement specialists Webio. Last year, the company implemented WhatsApp Business API as an inbound channel for people in problem debt, which helped customers overcome barriers such as embarrassment or anxiety to find a resolution. 78% of messages received over the past year did not require human intervention and consequently, Bristow & Sutor agents can now handle three times as many cases compared to responding via standard web chat.
On partnering with Bristow & Sutor, Slade said, “I’m excited to assist the Bristow & Sutor Group to take the next step in digital transformation. Through the adoption of the latest technologies, we can ensure we continue to provide market-leading collection performance, whilst protecting the most vulnerable in society and the reputations of clients.”
Paul Lillico, Chief Technology Officer at Bristow & Sutor, said “We are delighted to be working with Andrew and to expand our knowledge and understanding in this space even further. Despite the success we have already had on our digital transformation journey, we always want to keep improving, to connect better and collect better. We look forward to the impact these latest efforts have on our operational and collections performance, as we continue to deliver exceptional outcomes for clients and support future growth.”