Business Utilities

OVO appoints new CEO of Retail Business

1st March 2022 Appointments | #appointments #energy

Raman Bhatia, Chief Operating Officer of OVO has been appointed CEO of OVO’s retail business from 1st March 2022. Adrian Letts will be stepping down after three years of leading OVO through the acquisition of SSE Energy Services, the pandemic and the rise of gas prices. Bhatia has led the operations of OVO over the…

Accurate billing key to restoring business customer satisfaction

11th February 2022 Business Utilities | #business utilities

Tackling business customers’ concerns over the accuracy of their water bills should be a priority for the retail water market, if it is to reverse falling levels of satisfaction according to the Consumer Council for Water (CCWater). CCW says marked improvements in billing are still needed after its joint business customer insight survey with Ofwat revealed…

Call for more business support as energy costs climb

9th February 2022 Business Utilities | #business energy costs

With the Treasury announcing support measures for households set to be hit by a spike in energy prices, the Federation of Small Businesses (FSB) has urged officials to extend the support to small businesses. FSB National Chair Mike Cherry said “Many small businesses face many of the same challenges as consumers in the energy market,…

Water retailers told to refund credit balances

25th January 2022 Business Utilities | #business credit

Water retailers will be required to return customers’ credit balances and make them aware of the risks associated with advanced payment schemes, in the event of a retailer failure, under new rules. Water regulator Ofwat approved the change to the non-household water retail code to add protections for business customers. The Consumer Council for Water (CCWater),…

Thames Water to pay £11m to business customers and water retailers over billing errors

7th December 2021 Business Utilities | #water

Ofwat has finalised its decision which will see Thames Water pay over £11 million to 13,800 business customers and water retailers for errors in its data which led to customers being billed the wrong amount. In addition to the financial package, Thames Water has proposed a series of undertakings which, among others, include strengthening its…

Call for water sector to support businesses

25th August 2021 Business Utilities |

The Consumer Council for Water (CCW) is calling for improvements to make life easier for customers already facing the immense challenge of running a business during Covid-19. New figures released by CCW show that written complaints from business customers to their supplier rose by 5 per cent during 2020-21. And despite a fall in the number…

Third of businesses ‘severely impacted’ by pandemic

23rd July 2021 Business Utilities |

A third of businesses have been forced to review their future plans after being severely impacted by Covid-19, according to the latest CCW research. CCW’s ‘Testing the Waters survey’ also found that less than a quarter of business customers could recall receiving information from their water retailer about the help and support available to them with…

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