
Raman Bhatia, Chief Operating Officer of OVO has been appointed CEO of OVO’s retail business from 1st March 2022.
Adrian Letts will be stepping down after three years of leading OVO through the acquisition of SSE Energy Services, the pandemic and the rise of gas prices.
Bhatia has led the operations of OVO over the last two years including the migration of customers onto the Kaluza platform and the digital transformation of the customer experience which saw OVO Energy move up the charts to 2nd place in the Which? Annual Energy Supplier Ratings.
OVO’s VP of Customer Care and former CEO of First Direct Bank Joe Gordon will become COO.
Stephen Fitzpatrick, Founder of OVO said “I’d like to thank Adrian for his contribution and leadership during the last three years. Adrian has navigated OVO through the integration of SSE, the pandemic, and more recently through energy market challenges. We wish him the very best for the future.”
“Raman is incredibly well qualified to take OVO through the next phase of growth, having driven the transformation of the retail business over the last two years with great success. He is passionate about customer experience, decarbonisation and creating a great place to work and I cannot think of a better person for this role.”
Adrian Letts said “Being part of OVO for the past three years has been a great privilege and I am very proud of what we have achieved as a company. Raman and I have worked together closely for a number of months to ensure a strong succession plan is in place and I have the utmost confidence in him to drive great success for OVO in the future.”
Raman Bhatia said “As the COO of OVO I have first-hand experience of this company’s drive to deliver a better customer experience through digital solutions and new technology. With ambitious goals to halve our customers’ carbon emissions I’m honoured to take OVO forward on the next phase of its journey. I’m looking forward to working closely with Stephen and everyone in the company to get us closer to our zero carbon living goal.”