Connected Data and VRS agree partnership

Vulnerability Registration Service (VRS), has agreed a new partnership with data-driven technology company, Connected Data.

The partnership with the Vulnerability Registration Service means that organisations working with Connected Data will now have access to the only UK wide database that provides a view on those individuals who are registered as vulnerable. This means that both existing and potentially vulnerable customers can be identified and appropriate steps taken to ensure further harm is not caused.

Kirk Fletcher, CEO of Connected Data, said “Vulnerability needs to be at the heart of any data enabled debt management process. We are seeing more organisations beginning to re-evaluate how they approach the growing levels of debt and how they identify the rising number of vulnerable customers because of it. Our access to the widest range of predictive data solutions and the way we present it back to organisations has instantly elevated their insight across their debt and customer management processes. The VRS database will add a vital element to this, giving organisations a clear view on exactly where they must start.”

Helen Lord, CEO of the Vulnerability Registration Service, said “No organisation will be able to avoid the impact of rising energy and food prices on their customers. No matter what the vulnerability is – debt, mental health or a major life event related – it will affect all areas of a person’s life whether it is their ability to pay their energy bill or manage their mortgage payments. It’s vital that all organisations, no matter what sector, take steps to understand both where they have vulnerable customers and also where a vulnerability might occur.”

“With their innovative approach to managing debt, Connected Data is forging a path through some key sectors, including utilities, where vulnerability needs to be identified quickly. Our partnership will help us to reach more of those organisations that will come to rely on this data.”