CSA appoints New Learning and Development Director

8th December 2024 Consumer Collections |

Debt collection and purchase industry body, CSA Credit Services Association (CSA), has announced that is hasappointed Harvey Watson as Learning and Development Director. Watson is a previous CSA tutor specialising in risk & compliance apprenticeships in both the public and private sector, Harvey also spent thirty-one, high performing years, in Senior Management and Leadership with…

Read more

InDebted appoints Chief Product Officer

7th November 2024 Consumer Collections |

Third party collections specialist, InDebted has announced the appointment of Kristyn Leffler as Chief Product Officer. Leffler joins InDebted from one of the nation’s largest debt buyers, where she developed innovative, data-driven collections strategies. In her new role, Leffler will lead InDebted’s global product strategy, focusing on enhancing the company’s AI-powered collections capabilities and industry-leading…

Read more

Money Advice Trust appoints two new Directors 

5th November 2024 Consumer Collections |

Debt advice charity, the Money Advice Trust, has announced that it has made two new appointments to its senior leadership team, after new Chief Executive Steve Vaid joined earlier this year.    Damian Chapman joins as Director of Income Generation, whilst Matt Hartley is promoted to Director of Marketing and Engagement, overseeing the charity’s marketing,…

Read more

Phillips & Cohen Associates appoints Global General Counsel

30th October 2024 Consumer Collections |

Deceased account care management and technology specialist Phillips & Cohen Associates (PCA) has announced that it has appointed Chris Lagow as its new Global General Counsel. Lagow brings over two decades of legal and corporate governance expertise. He has a distinguished career advising companies across the financial services sector, both in-house and at law firms.…

Read more

Flint Bishop appoints Debt Services Partner

29th October 2024 Consumer Collections |

Law firm Flint Bishop has appointed Shona Houghton as a Partner in its Debt Services division as it prepares to open a new office in Cardiff in Q1 2025, aimed at further expanding its capacity and service lines. Houghton joins Flint Bishop from the London-based law firm Francis Wilks & Jones, where she previously served…

Read more

Perch Group appoints two new Non-Executive Directors

21st October 2024 Consumer Collections |

Debt purchase and resolution firm Perch Group has announced that it has appointed two new Non-Executive Directors Chris Patrick and Mark Onyett to its board. Patrick has over 100 completed portfolio acquisitions and debt financings across 24 European jurisdictions. With more than 20 years in the industry, he has the proven ability to assess, price…

Read more

Flint Bishop appoints Head of Operations in Debt Services

15th October 2024 Consumer Collections |

Law firm Flint Bishop has announced the appointment of Lee Osborne as Head of Operations to support the continued growth of its national Debt Services division. Osborne brings over 25 years of experience in banking and financial services, he joins from CHL Mortgages, where he served as Services Director, managing a £3.2 billion servicing book…

Read more

Money Wellness makes two External Relations appointments

2nd October 2024 Consumer Collections |

Money Wellness has strengthened its external relations department with two key appointments. Adam Rolfe has joined as Public Affairs Officer to help inform and support the new government as they develop and change policies that impact the individuals and families supported by Money Wellness. Rolfe  will be supporting policymakers by providing real time data and…

Read more

MorganAsh appoints Consumer Duty Consultant

30th September 2024 Appointments |

Support services provider MorganAsh has announced that it has appointed customer experience (CX) and customer vulnerability specialist James Edmonds as a Consumer Duty consultant. Edmonds will be working closely with the senior team at MorganAsh to support the company’s customer vulnerability proposition, and to help more firms across different financial sectors to implement MARS –…

Read more

TLT appoints debt finance Partner

18th September 2024 Consumer Collections |

TLT has hired leading debt finance lawyer Roy Grist as a Partner in its national banking team, further strengthening the service it offers clients in this practice area.  Grist joins TLT from Squire Patton Boggs, where he led the firm’s banking and finance team in Birmingham for ten years. A nationally recognised banking lawyer, Grist…

Read more

Sigma Connected Group appoints Director of Telecoms

4th September 2024 Consumer Collections |

Business outsourcing provider Sigma Connected has announced the appointment of Jamie O’Brien into the newly-created position of Director of Telecoms. In his new sector specialist role, the operational telecoms expert will lead the development of the firm’s new and existing telecoms client portfolio as part of its core growth strategy. Reporting to chief commercial officer…

Read more

Perch Group appoints Head of Customer Experience

7th August 2024 Consumer Collections |

Debt purchase and resolution firm Perch Group has announced it has appointed Michelle Hutchinson into the newly created role of Head of Customer Experience & First Line Control. Hutchinson brings 17 years’ experience in debt purchase and collections across a wide range of areas including most recently as FCA-certified Customer Journey Manager specialising in vulnerable…

Read more

Telrock Systems appoints Chief Strategy Officer

23rd July 2024 Consumer Collections |

Telrock Systems has announced that it has appointed collections software and domain expert Andrew Pritchard to their leadership team to support the company’s rapid growth and expansion. As Chief Strategy Officer, reporting to Telrock Systems Chief Executive Officer, Pritchard will fulfill a new role designed to optimise company growth and success across all aspects of…

Read more