Credit, Collections & Insolvency News
Discussions on energy collections are debated discussions in the latest episode of the podcast series, by software specialist Flexys.
In the second episode, the software specialist is joined by Ovo Energy, Dwr Cymru Welsh Water and Bristol Energy for a discussion about how energy and water suppliers can improve the sector’s reputation for managing customers in arrears.
The panel focused on bringing positive changes to the debt collection process and making it a valued part of customer service. They also discussed digital engagement, how machine learning could help to serve customers more effectively and efficiently.