The Online Collections Technology Think Tank 3.1 has confirmed its agenda and speaker line-up ahead of the event for Thursday (3rd February). The event takes place on a big day for cost of living announcements with Ofgem set to announce changes to its price cap limit and with the Bank of England potentially announcing an increase in interest rates.
The fourth Collections Technology Think Tank has been created as an online event platform so that collections professionals can specifically discuss the role of the technology as we potentially emerge from the pandemic, adjusting to a new way of working and create new strategies in collections to adjust to consumers needs.
The event will consist of four sessions that will focus on collections, risk , customer engagement, affordability and vulnerability and will be closed off with a stream on the future of collections technology.
The session streams will include speakers from lenders and credit providers with consumer collection agencies supporting the discussion. The Think Tank will be Chaired by Vanessa Northam Head of Strategic Relationship at StepChange.
The agenda is as follows:
SESSION 1
- 9.30am: Opening remarks from Credit Connect and Chair. Introduction and overview of the event line-up.
- SPEAKERS: Colin White, Founding Director at Credit Connect and Event Chair: Vanessa Northam, Head of Strategic Partnerships at StepChange
- 9.40am: Collections Risk. What are the risks in choosing the right collections strategy and matching this to operations needs? What is the best mix between people and technology? SPEAKERS: Mark Porter, Head of Customer Operations from Oodle Finance, Richard Fenton, Head of Digital Development from The Zinc Group, Frank Sherlock, VP International from CallMiner.
The session is sponsored by:
10.25am BREAK
SESSION 2
- 10.45am: Customer Engagement What are the best methods of customer engagement, does it vary sector to sector, generation to generation? What customer engagement strategy is best in what will be a fragile economic climate for consumers. SPEAKERS: James Elliott, Head of Debt Function Strategy from The Cabinet Office, Ian, Parry, Chairperson of the board from Hope Energy, David Murphy, Partnerships, Sales & Solutions Director from Sigma Connected Group, Steve Exton, AVP Business Development, Europe from Firstsource.
The session is sponsored by: 
11.30am BREAK
SESSION 3
- 11.55am: Vulnerable Customers and Affordability. Is there any technology that can help enable the best approach in firstly assessing vulnerable customers and then managing affordability? Can data really identify vulnerable customers? How do we ensure the best customer outcomes? SPEAKERS: Kevin Stewart, Business Unit Leader, Revenues & Benefits from Middlesex District Council, Chris Leslie, Chief Executive Officer from the Credit Services Association (CSA), Kevin Still, Director from DEMSA, Dominic Maxwell, Founder from TellJO.
12.40pm LUNCH BREAK
SESSION 4
- 1.00pm: Future of Collections Technology What does it look like? WIll open banking be used in collections strategies? What about artificial intelligence and Machine Learning what are the latest technology innovations, how have they been adopted. Is there even a measurable metric for defining best customer outcomes? SPEAKERS: Sam Challenger, Head of Collections & Customer Experience from Billing Finance, Owen Edwards, Head of Lending Operations from JN Bank Daniel Calcott, Director from The Digital DRA, Rich Corriss, Director of Customer Success from Lightico.
- 1.50pm: Closing remarks
The session is sponsored by:
2pm: Event close
To view more details about the event, click here.
If you are are a collections professional and are interested in registering as a viewer of the FREE to attend, you can register by clicking here.
