Opos appoints new Head of Client Engagement

Debt collection specialist Opos has announced that it has appointed John Freel as Head of Client Engagement.

Freel has over 30 years’ experience within the collection and debt purchase industry and is known for his honesty, integrity and commitment to exceeding clients’ service requirements.

Freel said “My reasons for joining Opos were straightforward. Firstly, I have known Scott Dawson for several years and not only are his IT and technical skills at the forefront of our Industry but his commitment to his staff, clients and the fair treatment of customers under Opos’s management are of paramount importance. Opos’s systems were all designed by Scott and I am particularly impressed by the ‘insight’ client portal. This allows our clients real time visibility on all account activity under Opos’s management including all history, call recordings, quality scores, complaints and various KPI’s on performance. To offer this level of transparency to client’s demonstrates the transparent and trustworthy nature of Scott and his team. I look forward to being part of Opos’s bright future”.