Credit, Collections & Insolvency News
Specialist recoveries management agency, Phillips & Cohen Associates has announced that it has to have achieved the BSI 18477:2010 accreditation for its handling of vulnerable UK consumers.
BSI 18477:2010 is the acknowledged international standard for businesses, recognizing the provision of inclusive services, equally accessible to all consumers regardless of their personal circumstances. PCA, which has been consistently recognized for its compassionate engagement model during its 24-year history, is proud to have achieved this high standard for dealing sympathetically with these specialized consumer circumstances.
Nick Cherry, Chief Operating Officer said “As a business, Phillips & Cohen has always prided itself on the ability to engage with consumers at the most sensitive of times and remains committed to operating in a transparent and accessible manner. We believe in treating people with dignity and respect, and we are therefore delighted to have achieved the BSI accreditation for identifying and responding positively to consumer vulnerability.”
Adam S. Cohen, Co-Chairman/CEO said “Based on our unique services, every case which we deal with can involve a degree of consumer vulnerability and it is gratifying to have been independently assessed for the quality of our service provision. Sadly, the pandemic continues to impact households in all countries and this element of our service is now more critical than ever.”
“We are launching a number of new products and services which build on our market leading position in the bereavement and vulnerability space and which are focused on improving aspects of the Death Notification, Estate Administration and beneficiary support processes. We are excited to bring these to market and look forward to working alongside both new and existing clients to further improve these essential areas of consumer need.”