Credit, Collections & Insolvency News
Thames Water Partners with Qualco UK to Advance Customer Engagement and Affordability Management
Qualco UK, part of Qualco Group, has announced a three-year partnership with Thames Water , the largest water utility in the UK, serving 16 million customers across London and the Thames Valley.
Following a comprehensive formal bid and Invitation to Negotiate process, Thames Water selected Qualco Collections and Recoveries platform (QCR), a data-driven solution for managing customer accounts and decisioning, integrated with Qualco ExtraCollect, a proven capability for overseeing third-party account handling and treatment strategies, to support a more structured and efficient approach to customer account management.
Nina White, Director of Income, at Thames Water said “This initiative forms part of our wider programme to improve how we support customers, particularly those facing affordability challenges,” “By investing in modern, integrated technology, we are strengthening fairness, transparency and efficiency across our operations.”
Spyros Retzekas, Deputy CEO at Qualco Group said “We are proud to partner with Thames Water on a programme that brings together technology, operational capability and regulatory discipline to address one of the most demanding customer environments in the UK.”
Christian Jacob, Managing Director at Qualco UK said “Affordability and fair customer treatment are core operational priorities. This partnership supports Thames Water in strengthening customer engagement through modern, data-driven decisioning, while delivering the efficiency, transparency and control required in a highly regulated environment.”
