Interest rates on Loans double the advertised APR

12th April 2017 Consumer Collections |

Someone taking out a personal loan pays on average twice the advertised APR according to the analysis of loan interest rates by The Centre for Economic and Business Research (CEBR) on behalf of Saga Money.  The average loan APR available on the High Street is 3.5%, but Bank of England data shows that effective interest…

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FEATURE: “Compliance and Close Customer Communications” – Why Speech Analytics Drives Collections Success

11th April 2017 Consumer Collections |

New market and regulatory forces are having a major impact on the UK debt collections sector. The industry is going through a transitionary phase and as a result, businesses are having to shift their operational focus and adapt their business models. One of the biggest changes has been in the nature of the regulatory environment.…

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Home buying activity increases by 7% in February

11th April 2017 Consumer Collections |

The Council of Mortgage Lenders has published it’s latest home buying figures which indicate that home buying activity up 7% in February. Looking on a seasonally adjusted basis, first-time buyer and home mover activity increased by value month-on-month and year-on-year. Buy-to-let house purchase and remortgage activity remained unchanged by volume and by value month-on-month, but…

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FEATURE: GDPR – The Accountability Principle

11th April 2017 Arrears and Recoveries |

With the implementation date just over a year away, there is still a lot of conjecture surrounding the impending General Data Protection Regulation (GDPR), particularly around its appropriateness and applicability once the UK leaves the EU. One thing that is clear, however, is that now is the time for any firm handling personal data to…

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Consumer Finance new business falls by 3% in February

7th April 2017 Consumer Collections |

New figures released today by the Finance & Leasing Association (FLA) show that consumer finance new business fell 3% in February, compared with the same month in 2016. Credit card and personal loan new business together fell by 4% compared with February 2016, while retail store and online credit new business was down by 5%.…

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Oakam’s new app rewards positive credit habit behaviour

7th April 2017 Consumer Collections |

Oakam has enhanced its mobile app with the launch of Oakam Grow, a new feature that uses gamification to make consumer finance more engaging, rewarding and inclusive. Oakam Grow builds on the UK-based consumer lender’s application of behavioural science to encourage the development of positive credit habits, and supports its strategy to bring digital disruption to the largely analogue micro-credit…

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Regulated mortgage robo-adviser to launch in UK

6th April 2017 Consumer Collections |

MortgageGym.com, the world’s only regulated mortgage robo-adviser, will be launched in the UK in the coming months. The service will allow UK homebuyers to complete their mortgage application online in 15 minutes through a free, online portal combining robo- and live-broker advice. Mortgage Gym empowers brokers to acquire customers independently, operate a paperless business and…

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Bank of England issues warning over consumer credit

6th April 2017 Consumer Collections |

Consumer credit continues to climb in the latest data release from the Bank of England. Key numbers include: Total outstanding consumer credit (excluding student loans and property related debt) hit £196bn The collective credit card balance is £67.3bn Consumers borrowed an additional £1.4bn in February alone Approvals of loans secured on dwellings fell slightly in…

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FCA proposes new credit card rules to help millions get out of debt

3rd April 2017 Consumer Collections |

The Financial Conduct Authority (FCA) has proposed new rules to help customers who are in persistent credit card debt. This follows the FCA’s study of the UK credit card market, which found significant concerns about the scale extent and nature of problem credit card debt.  Under the FCA’s definition, credit card customers are in persistent…

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Quint Group appoints new CRM Manager

30th March 2017 Consumer Collections |

Quint Group has appointed Nicola Richardson as it’s new CRM Manager to help devise and drive the CRM strategy for the brand and to continue the site’s growth. Richardson brings ten years of CRM experience into her new role, having previously worked at price comparison site heavyweight moneysupermarket.com where she was involved in the delivery and optimisation…

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Housing price rise puts focus on affordability

29th March 2017 Consumer Collections |

Consumer expectations about house prices have bounced back to pre-EU Referendum levels after a period when the immediate ramifications of the vote were unclear according to data from the Building Societies Association Property Tracker survey. Almost half of consumers (49%) expect house prices to rise over the next 12 months.  Just 10% expect them to…

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Personal finance pessimism on the rise since Brexit vote

29th March 2017 Consumer Collections |

The share of British adults concerned about their future financial health has been slowly but steadily increasing since June 2016, according to a new survey of over 2,000 British adults by insolvency and restructuring trade body R3, and ComRes. Almost 1 in 5 (19%) British adults think their personal financial situation will worsen over the next…

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First-time buyers relying on parents highlights affordability problem

29th March 2017 Consumer Collections |

The proportion of first-time buyers relying on inherited wealth or loans from the ‘bank of mum and dad’ has reached a historic high and the trend looks set to continue, new research by the Social Mobility Commission has revealed. The Commission warns that the increasing trend will have damaging consequences for social mobility as young people on…

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