Holiday fraudsters conned UK consumers out of more than £15 million in 2022, twice as much as the year before according to new research by Action Fraud
Action Fraud said there had been a surge in the number of people being conned into paying for fake flights and accommodation bookings as more people sought cheaper holidays, partly as a result of the cost-of-living crisis.
The data shows that in the last financial year, it received 6,457 reports of holiday fraud with victims reported losing a total of £15,319,057, a 41 per cent increase on last year’s results, which amounts to an average loss of £2,372 per victim. From May–August alone, more than £4.6 million was lost.
With the summer months seeing the highest levels for holiday fraud reports, Action Fraud has launched a national awareness campaign today to urge the public to think twice before booking a holiday.
Data revealed that the top 10 hotspots of people being caught out by holiday fraud in the UK were as follows: London, West Midlands, Greater Manchester, Thames Valley, West Yorkshire, Hampshire, Essex, Sussex. Avon and Somerset and Kent.
People in their 20s and 40s who reported losses accounted for 44 per cent of all reports, further dispelling the myth that only older people are targeted by fraudsters.
Holiday fraud encompasses many different tactics employed by criminals to dupe unsuspecting members of the public. The most frequent frauds are clone comparison websites, airline websites and holiday websites.
At a quick glance it would appear you are on a trusted site, whereas in reality the URL has been changed. Here, victims assume they are on the genuine site and willingly hand over money at a great cost.
Fake confirmation emails or booking references are even sent, which has resulted in some cases of victims only realising they have fallen victim to fraud when they are at the airport to check in for their flight to be told that their booking does not exist.
An emerging trend is fraudsters using counterfeit Air Travel Organisers’ Licensing (ATOL) protect numbers on their fake webpage. All credible and trusted companies are provided with a number that shows the company has passed the regulatory checks by ATOL, with this number being unique to the website. Recently, fake websites have used duplicate or fabricated numbers which have been edited onto an ATOL logo.
ATOL recommends double checking all numbers on websites and with travel operators before handing over any money. If you do pay, use a credit card as this can offer greater protection should you lose your money.
Pauline Smith, Head of Action Fraud, said “With summer only just around the corner, we enter a period where fraudsters ramp up efforts to catch out unsuspecting members of the public.”
“Scammers prey on people wanting to find a good deal online – whether that’s cheap flights, great hotels close to the beach at discounted rates or package holidays that undercut well-known travel operators and brands, people are more than willing to snap up a deal which sometimes comes at a heavy cost.”
“When booking a holiday here or abroad, it’s important to do your research before handing over any money and to double check any website. To avoid the wave of crime this summer we encourage people to stop, check and research before paying. If it sounds too good to be true – it most definitely is.”
Anna Bowles, Head of Consumers and Enforcement at the UK Civil Aviation Authority, which runs the ATOL financial protection scheme, said “Before booking any trip abroad it is always worth doing some homework before you part with any money to make sure you limit your risk of being impacted by fraud. Make sure you research the company you’re booking through – check reviews and ensure that your booking includes all the extras you’re expecting, such as baggage allowance and transfers.”
“We also recommend some simple measures to financially protect your well-earned holiday, including using the atol.org website to check your trip is financially protected by ATOL, consider paying by credit card and taking out travel insurance as soon as you book. This will add extra layers of protection against anything going wrong with your booking.”