The importance of communicating with vulnerable customers highlighted in webinar

22nd July 2021 Consumer Collections |

Credit Connect’s hosted the latest edition of the Connected News series last week which saw a discussion focused on the delivery of responsible vulnerable communications strategies and the future of the sector discussed by four leading collections professionals. Banks, credit card providers, building societies, loan providers, collections specialists, utility firms and fintechs were amongst the…

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Easing of restrictions sees loosening of purse strings

22nd July 2021 Consumer Collections |

The easing of Covid restrictions has coincided with a loosening of people’s purse strings, according to data from Nationwide’s latest quarterly Spending Report that shows both essential and non-essential spending have soared. The amount spent on non-essential items, such as holidays, leisure, gardening, eating out and even charity soared during the second quarter of the…

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Over 11m consumers could see energy bills increase by 20%

22nd July 2021 Consumer Collections |

New research by MoneySuperMarket has found that over 11 million consumers could see their energy bills balloon by 20% in 2021. The research found that bills for 11 million consumers on standard or default tariffs are set to rise by an unprecedented 20% since the start of the year it also found that energy bills…

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Phillips & Cohen launches proprietary data management platform

22nd July 2021 Consumer Collections |

Phillips & Cohen Associates has announced the launch of their proprietary data management platform. The new platform, named The Estate Registry offers three uniquely designed editions which, when combined, create a platform that accomplishes PCA’s mission of compassionately simplifying the complex process of probate estate management, Executor/administrator notification obligations and account resolution. PCA will launch…

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Companies owe HMRC £2.7bn in deferred VAT

22nd July 2021 News |

More than one in four businesses that deferred tax payments during the initial lockdown last year still owe the HMRC. A total of 156,500 out of 590,000 businesses that utilised the Government’s VAT deferral between March and June have failed to make contact with HMRC to pay what they owe, even though the deadline to…

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Revolut and Equifax agree data and analytics partnership

22nd July 2021 Consumer Collections |

Business and consumer insights specialist Equifax and challenger bank, Revolut have announced a new strategic partnership that provides differentiated data assets and real-time predictive analytics for a faster, more informed view of customers and prospects. With over 100 million monthly transactions and 15 million global users, the Revolut app enables individuals and businesses to exchange,…

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Insurers encouraged to re-examine risk models

21st July 2021 Consumer Collections |

Economic uncertainty means that judging credit risk is more complex than ever for insurers according to research by TransUnion. The company’s research shows that nearly half (48%) of UK households have recently experienced a change to income. Most commonly, this was due to being furloughed (14%), experiencing a reduction in salary (11%), losing a job…

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Debt and rising costs causing concerns for SMEs

21st July 2021 Commercial Credit Management |

The Federation of Small Businesses (FSB) quarterly Small Business Index (SBI) has highlighted that debt, rising costs, skills shortages and international trade disruption are all causes for concern amongst SME firms. Whilst half of small business owners (50%) predict that their business performance will improve in the next three months, one in three (32%) expect…

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Call for financial advertising to be included to Online Safety Bill

21st July 2021 Consumer Collections |

A coalition of consumer groups, charities and financial services industry bodies, including Which? UK Finance, Martin Lewis and MoneySavingExpert, the Personal Investment Management and Financial Advice Association (PIMFA), the Investment Association, the Association of British Insurers and the Money and Mental Health Policy Institute, among many others have renewed its call for the Government to…

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OakNorth Bank makes Non-Executive Director appointment

21st July 2021 Commercial Credit Management |

OakNorth Bank has announced the appointment of Carolyn Schuetz as a Non-Executive Director. Schuetz has over 30 years of global financial services experience with a track record of delivering large-scale transformational change and creating new ventures. Early in her career, she started and scaled her own business, Cypress Knowledge, a corporate consultancy advising senior executives…

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New bereavement platform launched to help manage probate

21st July 2021 Consumer Collections |

A new digital platform has been launched by Exizent to help accountants that manage probate cases to streamline inefficient and costly processes with easier estate management and case administration. The platform connects data, services and the network of people involved when someone passes away. It enables users to capture all estate information in easy to…

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FCA takes action against debt packager firms

20th July 2021 Consumer Collections |

The Financial Conduct Authority (FCA) has announced it has taken action against five ‘debt packager firms’ – otherwise known as IVA (Individual Voluntary Arrangement) lead generators – stopping them from providing regulated debt advice. This comes following concerns over firms failing to properly manage conflicts of interest, manipulating income and expenditure figures, trying to promote…

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Over a third of self employed do not think they will ever be able to purchase a home

20th July 2021 Consumer Collections |

New research from Aldermore bank has revealed that self-employed workers in the UK are pessimistic about their home buying chances, as the pandemic has exacerbated difficulties felt by this group in getting a foot on the housing ladder. The challenges self employed renters are facing in buying their first home has become more pressing as the pandemic experience has energised…

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