Credit, Collections & Insolvency News
Metro Bank has announced the appointment of Simi Dubb as Director of Colleague Experience and Inclusion. In this newly created role Dubb will report to Chief People Officer, Carol Frost, with responsibility for continuing to evolve and embed a truly diverse and inclusive colleague experience right across the Bank. Dubb joins from British American Tobacco…
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Employees are coming off furlough at a rapid pace but the UK labour market is lukewarm rather than hot, as total hours worked remain well below pre-crisis levels and most vacancies are still relatively easy to fill despite the focus on shortages in some sectors, according to new Resolution Foundation research. The Foundation’s research has…
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New research from leading equity release lender, more2life, has revealed that over three-quarters (78%) of advisers think more of their customers will look to equity release to support basic retirement needs over the next year. More than half (59%) of advisers also think a greater number of their clients will enquire about equity release as a…
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Customers of gas and electricity suppliers are being plagued by inaccurate bills research from Citizens Advice has indicated. The charity ranks energy companies based on a series of criteria including customer service which displayed was a clear divide between the best and worst-performing energy suppliers during the first three months of the year. The report…
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Charity, Age UK is calling on the Government to oblige banks to guarantee access to cash for everyone. While the Treasury last year promised new laws to protect access to cash and has moved to ensure people can get cashback in shops without having to buy anything from 29th June, Age UK has called for…
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Consumer confidence in the housing market remains strong according to the Building Societies Association’s (BSA) latest Property Tracker survey. The survey showed that there is a growing expectation that house prices will rise, with half of the respondents (50%) expecting further price increases in the next 12 months. This compares to just a quarter of…
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Water companies must improve the way they engage with their customers to ensure those that are struggling most to afford their water bills don’t miss out on support according to The Consumer Council for Water (CCWater), a statutory consumer body for the water industry. The Consumer Council for Water’s (CCW) annual Water Matters study found…
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Over one in ten (13%) (equating to 377,000 people nationwide) single-parent household saw their debt increase in lockdown, almost three times as many as those in households without children (5%) according to new research by comparethemarket.com. The research showed that during the second national lockdown, 39% of single parents were concerned over their ability to pay…
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Nearly one-fifth of consumers have experienced credit or debit card fraud with an increase of fraudulent activity being reported during the pandemic, according to research by Lowell. The research showed that despite nearly three-quarters of consumers (74%) believing that they would not give out any details to someone claiming to be from their bank, nearly…
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Credit Connect’s hosted its first-ever Online Commercial Credit & Collections Conference last week which saw trade credit, insolvency, business change and technology discussed by eighteen leading credit, collections and insolvency professionals. Commenting on the event, event panel speaker Liam Bell. Director at Memery Crystal said “As a solicitor, it is easy to get caught up…
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Customers in need of financial support are more also more likely to have poor mental health according to research by Ofwat. The research showed that those who struggle with their mental health find it much harder to ask for help with bill debt, creating a vicious circle for people in need of support exacerbated by…
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New figures from the Ministry of Housing, Communities and Local Government have shown that council tax arrears in England have risen to £4.4 billion. The figures show that In 2020-21 local authorities collected a total of £32.2 billion in council tax. This was an increase of £0.6 billion, or 1.9%, over 2019-20. This is lower…
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The Chartered Institute of Credit Management (CICM), the world’s largest professional credit management organisation, has appointed former 20th Century Fox and last minute.com Executive, Beverley Ewens-Davey MCICM, as Operation Transformation Lead. In her new role, Ewens-Davey will help drive the growth and extend the reach of the Institute on a national and international basis, taking…
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