language barriers

New report highlights impact of language barriers on customer engagement

18th June 2026 Arrears and Recoveries | #customer engagement #featured #language barriers

The Credit Services Association (CSA) has published a new report examining how language barriers can affect customer engagement across the sector. In particular, the research highlights that language barriers are a recurring operational issue across debt advice organisations, and support capabilities can vary. The paper titled ‘Signposting for customers who have language barriers,’explores the practical…

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language barriers

New report highlights impact of language barriers on customer engagement

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