Responding to the Energy and Climate Information Unit’s report on the profits of electricity distribution network companies, Citizen Advice has said Energy network companies “making billions in excess profits at the expense of consumers”. Gillian Guy, chief executive of Citizens Advice said “Electricity distribution companies are making billions more than expected by Ofgem at the expense…

Household bills increased by £280 in 2017, according to new findings from comparethemarket.com. The research reveals that the costs for energy, motor and home insurance have risen by 13% over the past year from £2,216 to £2,502, leaving consumers £286 out of pocket. Energy bills have seen the most dramatic price hike, as customers have paid on…

The shareholders of First Utility, the UK’s largest independent energy and broadband provider, today agreed to sell the business to Shell. The deal is subject to regulatory and other approvals and is expected to complete in early 2018. The sale will allow First Utility to accelerate growth and develop new innovative customer propositions taking advantage…

Ofgem had published a new league table comparing standard variable tariffs. Responding to the new league table, which ranks the ten largest suppliers according to how many customers are on poor value standard variable tariffs, Citizens Advice Chief Executive Gillian Guy said “Poor value default tariffs are ripping off loyal consumers and costing people up to…

The Consumer Council for Water (CCWater) is warning against water companies being able to give to customers with one hand while taking from them with the other in the 2019 Price Review. The water watchdog has welcomed Ofwat’s tighter squeeze on companies’ financing costs which will help to keep bills down in the future. But…

Water Services Regulation Authority, Ofwat has appointed Rachel Fletcher as its new Chief Executive. Fletcher succeeds Cathryn Ross, who is leaving for an executive position at BT. Fletcher will join Ofwat in January, she currently sits on the Ofgem Board and is the Senior Partner for Consumers and Competition. Fletcher has also been Partner for…

The winners of the inaugural 2017 Credit & Collections Technology Awards have been revealed. There were sixteen winners (three of which were partnership wins) from the sixteen Awards categories which are covered by four main headings of Credit, Collections, Credit & Collections services and Innovation. The Credit & Collections Technology Awards were launched in the Summer and…

Citizens Advice has responded to the announcement that energy supplier British Gas (Centrica) will replace its standard variable tariff with a fixed term default tariff, as part of a package of new measures for its customers. Citizens Advice Chief Executive, Gillian Guy said: “Poor value default tariffs that take advantage of customer loyalty have no…

Energy UK has set out principles to provide improved safeguards for smart meter prepayment customers switching supplier. With most of the UK’s small, medium and large energy suppliers having signed up to the principles, their customers will all benefit from the improved processes.  Suppliers that have signed the principles will agree to implement them as…

Energy supplier Bulb Energy has called on the Big Six to “step up” and do more to help vulnerable customers. In its submission to Ofgem’s consultation on the emergency price cap, the supplier claims 3.9 million vulnerable households will miss out on potential savings. Bulb Energy has also called on the Big Six to reduce…

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