EDF Energy’s has announced that it is raising the price of its Standard Variable Tariff (SVT) by 6%. This follows a previous price rise of 1.4% announced in April Responding to the news Gillian Guy, Chief Executive at Citizens Advice said “This price rise is a bitter blow for loyal EDF Energy customers, who will be dismayed to…

Ofwat has said that high levels of payments to bosses and investors by water companies have damaged customer trust. In a number of changes to Ofwat’s 2019 price review (PR19), a range of measures have been included that would see customers share the financial gains made by water companies which have high levels of debt.…

Latest research by the Joseph Rowntree Foundation (JFR) has revealed that low-income families need a third more disposable income than a decade ago to make ends meet and are facing bigger barriers to meet rising costs – despite tightening their belts and shopping around online for better deals and tariffs. The rising cost of transport,…

Ofgem has confirmed the provisional order that prevents Iresa from taking on new customers, one-off payments and increasing direct debits for the foreseeable future after the supplier failed to resolve all its customer service failings. n March, Ofgem imposed a provisional order banning Iresa from these activities for three months. As part of the provisional…

Iresa Energy has come bottom of Citizens Advice’s energy star rating system. The company scored just 0.35 stars out of a possible 5 for its customer service between January and March this year. The supplier received the worst-ever complaints score recorded by Citizens Advice, receiving a score of over 9,000 complaints per 100,000 customers. This…

Energy provider E.ON has announced that it is raising prices for approximately 1.8 million standard variable customers by 4.8%. E.ON is the last of the six largest energy suppliers to raise the cost of its standard variable tariff (SVT). In April this year, the supplier removed certain discounts for SVT customers, amounting to a 2.6%…

Ofgem has published its annual report on how suppliers treat their customers in vulnerable situations, including those in debt and at risk of being disconnected.­ Last year the total number of prepayment meters installed under a warrant granted by a court to recover customer debt rose from 81,000 to 84,000 compared to 2016. This works out at…

Over a quarter (26%) of consumers have been unable to pay a household bill, as the statement amount was higher than expected, according to a new report. This figure has jumped by 10% since similar research was completed in 2016. Ongoing price hikes across a range of sectors – including gas, electricity and broadband – in…

Here is an overview of The Money Charity’s latest statistics for June 2018: Personal debt in the UK People in the UK owed £1.539 trillion at the end of April 2018. This is up from £1.535 trillion at the end of April 2017– an extra £949.30 per UK adult. Per adult in the UK that’s an average debt of…

1 2 3 19