Here is an overview of The Money Charity’s latest statistics for September 2018: Personal debt in the UK People in the UK owed £1.592 trillion at the end of June 2018. This is up from £1.545 trillion at the end of June 2017– an extra £900.74 per UK adult. People in the UK owed £1.5955 trillion at the end of July…

Three water companies have been warned to improve their customer service as a new report by the Consumer Council for Water (CCWater) reveals households made more than 2.1 million calls to resolve problems last year. The annual complaints report by the Water Watchdog shows that nine out of 21 water companies in England and Wales…

Green Star Energy has paid compensation for mis-selling to 8,815 customers who were offered only Green Star Energy tariffs when visiting a bespoke page on the price comparison website Utility Discount, which was accessible only via an online advert. Green Star Energy has also paid additional money to Ofgem’s consumer redress fund after it failed…

The winners of the second annual Credit & Collections Technology Awards were announced last night at the Credit Services Associations’s annual Gala dinner at the Crown Plaza in Stratford-upon-Avon. Eighteen winners from the Awards categories which are covered by four main headings of Credit, Collections, Credit & Collections services and Innovation were revealed. Stay tuned…

Introducing ‘Open Banking’ style measures to the energy market would make it easier for small businesses to switch providers and access cheaper tariffs, according to new proposals by the Federation of Small Businesses (FSB). Open Energy: Using data to create a smarter, cheaper and fairer energy market, commissioned by FSB and produced by Fingleton Associates,…

Energy regulator Ofgem has announced its price cap measures which it says will benefit over 11 million more households on poor value default tariffs and protect them from being overcharged. The announcement follows Parliament passing the Government’s Domestic Gas and Electricity (Tariff Cap) Act, which became law on July 19 and gives Ofgem a duty…

A report by the National Audit Office (NAO) has revealed that problem debt costing the economy £847 million a year. The report has found that  £248m of that sum came from increased use of housing and health services Problem debt – defined as the inability to pay debts or household bills – affects an estimated…

Water companies across England and Wales have submitted their plans to cut consumer bills. The plans were shared with Ofwat as part of their business plans for the years 2020-2025. As part of Ofwat’s 2019 price review, all water companies must set out a detailed business plan outlining how they will meet the needs of…

Almost 10% (9.08%) of UK consumers have been in debt during their life due to the price of household bills, research conducted by Vanquis Bank has revealed. The survey of 1,311 UK consumers, conducted on 3rd August 2018, analysed the factors behind debt, taking into account household bills, rent, overspending, unemployment, medical costs and high…

The Competition and Markets Authority (CMA )has announced that it has provisionally found that the proposed merger between SSE Retail (SSE) and Npower does not raise competition concerns. An inquiry group of independent Competition and Markets Authority (CMA) panel members has investigated how the merger would affect householders, following initial concerns about the potential impact on ‘standard variable tariffs’…

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