New analysis by StepChange Debt Charity has reveals that two in five clients who received advice in 2017 were behind on at least one of their essential household bills (such as energy bills, council tax, mortgage or rent). Across Great Britain, the charity estimates the number of people behind on priority bills was over three…

Castle Water has announced its acquisition of Invicta Water, which provides water services to 50,000 business customers in South East Water’s service area. Customers will transfer to Castle Water in July, and do not need to do anything themselves for their accounts to move over. Castle Water has already successfully transferred over 300,000 customers in…

Npower’s has announced that it is raising prices for approximately 1 million standard variable dual fuel customers by 5.3%. Npower is the fourth of the ‘Big Six’ energy suppliers to raise the price of its standard variable tariff (SVT) in recent weeks, following similar moves from British Gas, EDF and Scottish Power. Responding to price…

Energy provider, Eon has warned that the impending Government energy price cap will put off suppliers from serving vulnerable customers. At a Westminster Forum Energy market conference, Sara Vaughan, Political & Regulatory affairs director at Eon said “The price cap must include sufficient leeway to reflect the additional costs of serving vulnerable customers.” Vaughan demonstrated that figures show that customers…

Households across the UK are footing the bill for billions of pounds in excess profits made by electricity distribution companies – the firms which run the wires that take power into people’s homes. New analysis released by Citizens Advice shows just how much consumers in different regions are paying over the odds and which firms…

The Competition and Markets Authority (CMA) has found that the merger of SSE Retail and Npower could lead to higher prices for some billpayers, following its initial investigation. The CMA) has been assessing whether SSE Retail and Npower’s proposal to create a new energy company for domestic retail customers could reduce competition. Its initial Phase 1 investigation…

New research has found severely low levels of awareness about the support systems available to utility customers who find themselves in circumstances of vulnerability. The study, completed by outsourced customer contact specialist Echo Managed Services, surveyed 1,000 UK residents on their experiences, knowledge and attitudes to household arrears. Key amongst the report findings was that…

ScottishPower has announced it will increase its standard variable domestic gas and electricity prices from June 2018.  The majority of customers affected, who pay by monthly direct debit, will see an average increase of 5.5%, or £63 on a typical annual dual fuel bill. Responding to the news Citizens Advice Director of Energy Victoria MacGregor,…

New research from Citizens Advice has found that 140,000 households in Great Britain (around 400,000 people) have been left without gas or electricity because they didn’t have enough money to top up their prepayment meter (PPM). The vast majority of these households (120,000) have people living there who may be particularly vulnerable to being without…

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