Ofgem has appointed Ovo Energy to take on supplying Economy Energy’s 235,000 domestic customers. This follows a competitive process run by Ofgem to get the best deal possible for customers. Ovo Energy will absorb all of the costs of honouring customers’ credit balances and the migration of customers. Customers of Economy Energy will be contacted…

Annual household bills have risen by over £550 in the past three years according to new findings from comparethemarket.com– increasing three and a half times faster than inflation over the same period. The new research, which analyses the average cost of energy, home and motor insurance since 2015 has shown a relentless rise in bills for…

A new industry careers site for the credit industry and collections industry has been launched by Credit Connect Media. The website is a careers platform which aims to connect the UK’s top credit and collections industry talent with the best career options. Credit-connection.co.uk is an industry careers website sharing the latest job vacancies and a training course…

Economy Energy, an energy supplier with about 235,000 domestic customers, has ceased to trade, this follows last week’s news that it had been by banned by Ofgem from taking new customers. Under Ofgem’s safety net, the energy supply of Economy Energy’s customers will continue and prepayment meters can be topped up as normal. The outstanding credit…

The Consumer Council for Water (CCWater) secured £930,000 in financial redress for consumers as complaints made to it about water companies and retailers rose. Almost 5,200 homes and businesses turned to the CCWater for help with a complaint during the first six months of the year, a rise of 14 percent compared to the same period last…

Ofgem has banned Economy Energy from taking on new customers until it resolves its customer service issues. The provisional order against the supplier also bans it from requesting one-off payments and increasing direct debits. The ban will initially remain in place for up to three months in order for Economy Energy to take steps to:…

A new report commissioned by Ofgem and the Gas and Electricity Markets Authority (GEMA) has indicated that consumers need more clarity in the language used on their utility energy bill. The report titled The Sustained Engagement in the Energy Market surveyed 30 respondents with a range of switching experiences with both tariffs and suppliers from a…

Energy firms SSE and Npower have cancelled their merger plan. The move has been blamed on “very challenging market conditions”. The deal would have created the UK’s second-biggest energy supplier. The government’s new price cap means is due to start in the new year and has been a key factor in the cancellation. In a company…

A coalition of consumer organisations has come together to outline how Ofgem can deliver on its commitment to improve protections for consumers in vulnerable circumstances in the RIIO-2 price controls. The proposals are outlined in a collection of essays by authors from Citizens Advice, Citizens Advice Scotland, Sustainability First, Centre for Sustainable Energy and National…

Ofgem has appointed Together Energy to take on supplying OneSelect’s 36,000 domestic customers. This follows a competitive process run by Ofgem to get the best deal possible for the customers of OneSelect, which ceased trading on Monday 10 December.  Together Energy is offering OneSelect’s customers a competitive tariff and will honour all outstanding credit balances, including…

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