23rd September 2016 - Credit Connect

PRA Group confirms FCA authorisation

23rd September 2016 Consumer Collections |

PRA Group has announced its UK business has received full authorisation from the Financial Conduct Authority (FCA). Tiku Patel, Chief Executive Officer of PRA Group Europe said “The FCA approval process requires very high standards of conduct and customer treatment and we are delighted to have received full authorization. Delivering fair customer outcomes is at the…

Ofgem publishes complaint handling report

23rd September 2016 Consumer Collections |

Customers who make a complaint are less satisfied with how their supplier handles it compared to two years ago, according to Ofgem’s biennial complaints survey. Ofgem commissions a survey every two years which compares how suppliers deal with their domestic and micro-business customers’ complaints. Since complainants were last surveyed in 2014, the total number of…

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PRA Group confirms FCA authorisation

Ofgem publishes complaint handling report

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