Credit, Collections & Insolvency News
Wonga Group hired Joanna Baker as its new group Chief Financial Officer (CFO). Baker will join the short-term lender in April from Worldpay. Prior to joining Worldpay, Baker spend over a decade at Barclaycard and Barclays, where she was CFO of Barclaycard’s Global Business Solutions as well as head of strategy and planning at Barclays Corporate.…
Read moreHSBC has voluntarily agreed to set up a redress scheme for customers who may have suffered detriment by paying an unreasonable debt collection charge imposed by HFC Bank Ltd (HFC) and John Lewis Financial Services Limited (JLFS), the Financial Conduct Authority (FCA) has announced today. Both HFC and JLFS are now part of HSBC Bank…
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Energy suppliers should provide a consistent message on the third-party support available so that vulnerable customers feel comfortable taking up the offer for referral according to a Citizens Advice report. It also said that customers should not be penalised for refusing referrals. “Some consumers may need independent advice or help with a matter that their…
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Citizens Advice has launched a brand new league table allowing millions of small business owners to compare how well energy suppliers are handling their complaints. The new ranking – which will be published quarterly – measures how effectively energy suppliers are dealing with complaints from small business customers across Great Britain. It follows the charity’s…
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