1st Credit secures top customer rating for fourth year

30th August 2017 Consumer Collections |

UK debt purchaser, 1st Credit has achieved gold standard from Investor in Customers (IIC) for ‘exceptional’ customer service for the fourth year running. 1st Credit, part of Intrum Justitia Group, increased its scores across the board – from customers, staff, management and independent assessor IIC. The company achieved an overall score of 8.86 out of…

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‘Live’ crowfunding for start-ups to take place at Lendit

30th August 2017 Commercial Credit Management |

European conference, LendIt Europe has announced a unique partnership with SeedInvest, a leading equity crowdfunding platform, to enable delegate investment live from the conference floor at this year’s event. The live fundraising feature, which will be an industry first in Europe, will allow eight of the PitchIt finalists to raise money immediately at the event…

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How fintech can support people with mental health problems…

30th August 2017 Industry opinion |

…and what the collections sector needs to do As we know, the link between debt and mental health is significant. The recently published vulnerability guide for debt collection cited that one in two consumers with a debt problem also has a mental health problem. As members of the credit industry, we are already engaging with this agenda…

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Funeral debt rises to an all-time

30th August 2017 Consumer Collections |

Research by The Royal London National Funeral Cost Index 2017 reveals funeral debt has also risen to £160 million. One in six (16%) said they struggled with funeral costs, with people taking on an average debt of £1,680. Amongst those who struggled, one in four said they borrowed money from family and friends (26%) and…

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Target Group hires new Chief Data Officer

30th August 2017 Consumer Collections |

Business process outsourcing and operational transformation provider Target Group has announced the appointment of Richard Gregory as the company’s Chief Data Officer (CDO). Gregory’s role will be to lead the further development and delivery of Target Group’s overall data strategy. The move continues to drive forward its position as a leading global insight led business. Having…

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Citizen Advice calls for ban of unsolicited credit card limit increase

30th August 2017 Consumer Collections |

Research by Citizens Advice has found that nearly 1 in 5 people struggling with debts have had their credit card limit raised without them requesting it, a practice the charity would like to see banned. After the Bank of England issued a warning to lenders about how they are granting credit to consumers, Citizens Advice…

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