Older borrowers face struggle to get full advice

21st September 2017 Consumer Collections |

The Financial Conduct Authority (FCA) has today published an Occasional Paper outlining the findings from a project that explored how the ageing population would impact the Financial Services industry. The FCA launched the Ageing Population Project in February 2016 to explore how older people use financial services and products. The paper reviews the public policy…

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Judges confirmed for the Credit & Collections Technology Awards

21st September 2017 Commercial Credit Management |

The Credit & Collections Technology Awards have confirmed the judges for the 2017 Awards event. The Awards, powered by Credit Connect Media, recognises innovation and technological excellence. The judges include association leaders and credit and collections specialists from a mixture of different backgrounds which gives them expert status to judge finalists and winners. The list of Judges and…

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PSD2 – How the Open Banking revolution will effect personal banking

21st September 2017 Industry opinion |

2018 will see the implementation of the much-hyped PSD2 directive. With banks losing their monopoly on customers account information and payment services, Open Banking will become a game-changer for personal banking customers throughout the UK. In a dramatic change to the way customers are currently banking online, PSD2 will enable both personal and business banking…

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FSCS to raise awareness of deposit protection

21st September 2017 Consumer Collections |

A new agreement on how deposit-takers communicate about FSCS protection has launched today. This will enhance consumer awareness of the Financial Services Compensation Scheme’s (FSCS) guarantee for deposits in banks and building societies and reassure them that their money is protected under the scheme no matter how they choose to bank. This protects deposits up…

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Young people spend 23% of income on housing

21st September 2017 Consumer Collections |

The average share of income that Britain’s families spend on housing has trebled over the last 50 years, with young people having to make do with longer commutes and smaller, insecure rented accommodation, according to a new report published by the Resolution Foundation. The “Home Affront ‘ report by the Resolution Foundation shows that each generation…

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AIB to end paper bankruptcy applications

21st September 2017 Consumer Collections |

Accountant in Bankruptcy(AIB) has announced that paper bankruptcy applications are to end with all debtor applications to move online from September 2017. From 30 September 2017, money advisers and insolvency practitioners working on behalf of debtors will no longer be able to submit bankruptcy applications on paper forms, with the whole process moving online. Not only…

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The Money Charity appoints new Head of Industry Programmes

21st September 2017 Consumer Collections |

The Money Charity has appointed Erik Porter as Head of Adult & Industry Programmes. In this role, Porter will have responsibility for adult financial capability programmes and industry consultancy services. Porter has 20 years experience in retail banking within Collections & Recoveries, Credit Operations, and Risk & Control including time spent at Citi and Barlcays/Barclaycard.…

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Ofcom announces billing and collection reforms

21st September 2017 Consumer Collections |

Ofcom has announced new reforms to protect consumers against bad practices at broadband and mobile providers. The regulator says the reform will focus on communication which includes poor billing service and debt collection exploiting vulnerable customers. The improvements to the rules will also include nuisance calls and complaints. The reforms include: ban providers from charging for caller display facilities,…

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Anglia invests in recovery vehicles

21st September 2017 Commercial Credit Management |

Credit management firm Anglia UK is further expanding its fleet of trucks in response to growing demand for its transport services. Following a number of new business wins, four custom-built Mercedes trucks have been added to the fleet. The new trucks – supplied by Intercounty Truck & Van Limited and customised by the Roger Dyson…

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Computershare launches £20,000 financial hardship charity fund

21st September 2017 Consumer Collections |

Computershare has launched a £20,000 charity fund to help prevent financial hardship and support those experiencing money problems. From December Computershare’s Loan Services division will donate up to £5,000 to good causes every quarter, and is currently seeking submissions from charities wanting funding for initiatives focused on financial difficulty. Andrew Jones, Chief Executive Officer at…

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RSM appoint Invoice Finance Partner

21st September 2017 Commercial Credit Management |

Audit, tax and consulting firm RSM has appointed Chris Hardy as a partner in its restructuring advisory practice. Hardy joins RSM from Close Brothers Invoice Finance where he was a regional director responsible for invoice finance and asset based lending teams across London, the South East and East Anglia. Prior to that he held positions…

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