27th September 2018 - Credit Connect

Ofcom outlines plans for mobile crackdown

27th September 2018 Consumer Collections |

Ofcom has set out proposals to ensure fairer, more transparent prices for mobile customers who pay for handsets and airtime within the same contract. The regulator says that buying a handset with a mobile contract is a popular way for people to receive a new phone, as it allows them to spread the cost over many months.…

Ofgem takes compliance action over energy suppliers’ complaints performance

27th September 2018 Consumer Collections |

Energy regulator, Ofgem has opened compliance cases into First Utility, Ovo Energy and Utilita over their poor handling of customer complaints after carrying out its biyearly complaints handling survey. The energy regulator is also expanding recent compliance engagement on complaints handling performance with ScottishPower through a compliance case which includes the results of the survey.…

Stepchange reveals strategy to double the number of people helped by 2022

27th September 2018 Consumer Collections |

Stepchange has published its new four-year strategy that sets out its ambition to double the number of people it can help by 2022 and also plans to launch early intervention services. Independent analysis suggests that the number of people requiring debt advice will soar to two million by 2022. Stepchange says this stands in stark contrast…

Debt Managers Services growth creates 70 new jobs

27th September 2018 Consumer Collections |

Collections specialist Debt Managers (Services), business growth has resulted in a £1million office refurbishment and the creation of 70 job opportunities for local people over the next six months. Debt Managers (Services), was acquired by Secure Trust Bank in 2013. Since then the credit management company has grown rapidly, leading to a significant recruitment drive…

Rivers Finance named in FT Future 100 list

27th September 2018 Commercial Credit Management |

Rivers Finance Group, holding company of Rivers Leasing has been named in the Financial Times (FT) Future 100 UK, which lists the fast-growing companies making an impact on their industry or wider society.. The ranking comes months after Rivers Leasing was featured for the second consecutive year in the FT 1000: Europe’s Fastest Growing Companies. Launched…

How Machine Learning is transforming financial institutions approach risk management

27th September 2018 Industry opinion |

Machine Learning (ML) is a branch of the more commonly understood field of Artificial Intelligence (AI), the subject of many Hollywood dystopian ‘rise-of-the-machines’ style movies. In essence, Artificial Intelligence attempts to mimic human intelligence or behaviours. Machine Learning attempts to analyse and associate patterns of behaviour in diverse data sets to support data-driven decision making…

The key to successful leadership in a disruptive world

27th September 2018 Industry opinion |

This year, on 1st November, the CCTA will hold its National Conference at The Belfry, Nottingham. This is an opportune time for us to reflect over the last 10 years and the pace of change in several component arenas that impact on our great Industry, and the changes in the wider landscape that will affect…

Credit card spending rises by 7.6%

27th September 2018 Consumer Collections |

UK Finance has released its latest Household Finance update for August 2018. The findings showed that credit card spending was 7.6 per cent higher than a year earlier, with outstanding levels on card borrowing growing by 5.8 per cent over the year. Gross mortgage lending for the total market in August was £24.1bn, some 1.2…

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