The resumption of enforcement visits to collect overdue, pre-coronavirus debt to local authorities has been handled successfully one month on, according to evidence from CIVEA, the principal trade association representing over 95% of civil enforcement agencies in England and Wales. The vast majority of visits in the past month have been to enforce fines, traffic…

Here is an overview of The Money Charity’s latest statistics for September 2020 Personal debt in the UK People in the UK owed £1,681 billion at the end of July 2020. The average total debt per household, including mortgages, was £60,403 and per adult was £31,907, around 114% of average earnings. Net mortgage lending rose by…

The Covid-19 crisis is making a big impact on the efficiency of the UK’s finance departments, with 66% of financial professionals reporting that they are working more efficiently since the onset of the pandemic in March of this year. The results from a recent survey into the impact of the pandemic on the sector by…

The Competition and Market Authority’s (CMA’s) initial findings on the water industry’s appeal against the latest price controls have been published following findings from its redetermination of Ofwat’s proposed 2020-25 price controls. Ofwat published its price controls for 2020-25 in December 2019. These set out the total amount water companies can charge for water in…

Credit Connect’s hosted it’s first-ever Online Collections Technology Think Tank last week which saw collections strategies and the impact of the pandemic discussed by eleven collections professionals from a variety of industry sectors. The themes of business transformation, customer engagement, vulnerable customers, affordability, and open banking collections were discussed by panelists and Chair Vanessa Northam…

The Financial Ombudsman Service (FOS) has published its latest complaints data which saw complaints fall to its lowest level in seven years. In data for the most recent six-month period (1st January to 30th June), FOS dealt with just over 118,000 complaints compared to 188,000 in the first half of 2018 and 313,000 in the…

Hope Capital has announced that Jemma Wood has been promoted to Head of Portfolio Management. Wood joined Hope Capital last year as a Portfolio Case Manager. In her time with the firm, she has transformed the department, implementing a range of new systems and processes to improve control and efficiency. Prior to joining Hope Capital,…