Great expectations: The growing power of the consumer and its impact on consumer and commercial credit and collections

21st October 2020 Industry opinion |

In recent years, the global marketplace has undergone an unprecedented transformation. Political reform, economic growth and digital innovation have empowered consumers as never before, with modern, digital age consumers not only having the power to influence what they buy, but also what others buy. This rise in the power of the consumers and their expectations…

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Finance chiefs push back forecasts for recovery

21st October 2020 Commercial Credit Management |

A majority of finance chiefs in the UK are pushing back their expectations for a return to the levels of demand seen before the Covid-19 pandemic, the results of a closely-followed survey. Finance leaders continue to rank the effects of the COVID-19 pandemic as the top risk to their businesses, followed by rising geopolitical issues…

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Retailers paying £1.1bn to accept customer payments

21st October 2020 Consumer Collections |

The British Retail Consortium has launched its latest Payment Survey showing card use continuing to rise steadily from 54% of transactions in 2016 to 61% in 2019. This trend has accelerated under coronavirus, which lead to more customers shopping online or paying by card in store. At the same time, the cost to retailers of…

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Future fund approves £770.8m for 745 companies

21st October 2020 Commercial Credit Management |

The British Business Bank has published Future Fund data that gives a detailed picture of the 745 companies that have been approved for £770.8m worth of Convertible Loan Agreements since the scheme was launched on 20th May. There have been 1,243 applications in total since the scheme was launched. The data reveals, 42% of funding…

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Zinc appoints Head of Operations

21st October 2020 Consumer Collections |

The Zinc Group has welcomed Kirsty-Louise McQueen as its newly appointed Head of Operations covering its two locations in Glasgow and Stratford Upon Avon McQueen brings a wealth of senior operational experience having previously worked with HSBC, Hutchinson 3 and the Capita Group. In her new role, McQueen will lead the existing operations team ensuring…

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