Hodge Bank appoints Head of Customer Experience

27th October 2020 Consumer Collections |

John Connolly has appointed as Hodge Bank’s new Head of Customer Experience. Connolly will lead the new Customer Experience function at Hodge and will be instrumental in driving the business forward from a customer perspective.  He will work in the new Retail Banking division which encompasses the lending, savings and customer service functions at Hodge and…

Read more

Financial services companies falling behind on business transformation goals

27th October 2020 Consumer Collections |

A new business survey by Fico has revealed that Financial Services companies are severely lagging in online consumer services with the vast majority of traditional banks and fintechs are either far behind their transformation goals, or missing them outright. The report and underlying survey found that three percent of traditional bank executives feel their company…

Read more

5.86m small businesses and 16.6m jobs at risk

27th October 2020 Commercial Credit Management |

A new study from King’s Business School has found that nearly two-thirds of entrepreneurs believe their business might not survive the pandemic, while more than half predicted they would run out of money within a year The research found that 5.86 million small and medium-sized enterprises (SMEs) are in a precarious position and that targeted…

Read more

Computershare Loan Services donates £3,800 to charity

27th October 2020 Consumer Collections |

Computershare Loan Services has donated £3,800 to Scotland’s national children’s charity. The donation will fund the charity’s money advice services, which helps families that have fallen deeper into crisis as a result of the coronavirus to maximise their income and manage debt whilst providing emotional and practical family support. Linda Jardine, Director of Children and…

Read more