Consumers struggled to contact lenders about payment problems

6th November 2020 Consumer Collections |

New data from global analytics software provider FICO has revealed that consumers found contact with lenders difficult in the early days of the pandemic. Now, as another country-wide lockdown begins and the number of financially vulnerable customers rises, the FICO research highlights the importance of timely, tailored communications with customers in financial stress. The data…

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One in four businesses do not automate AML checks

6th November 2020 Consumer Collections |

More than four out of five (82%) decision-makers in accounting now use automation as part of their anti-money laundering (AML) checks, despite half expressing some level of distrust in electronic checks. The latest findings from leading AML software provider, SmartSearch, show a distinct lack of trust in electronic checks and verification, with 9% of senior business…

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Over £1.1bn in fraud exposed in bounce back loan scheme

6th November 2020 Commercial Credit Management |

Over £1.1 billion of suspected fraud via the government’s bounce back loan scheme has been prevented by lenders so far, an indication of how criminals have aggressively targeted the scheme. Estimates from the British Business Bank provided to the Commons public accounts committee said lenders had rejected 26,933 bounce-back loans over concerns they could be…

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Small businesses facing huge uncertainty over future finances

6th November 2020 Commercial Credit Management |

Eight out of ten accountants say that the SMEs they represent are not fully aware of their funding requirements and financial risk over the next six months, according to the latest ACCA UK and The Corporate Finance Network (The CFN) SME Recovery Tracker. The results, from a survey of accountants representing 2,840 businesses across the…

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Industry responds to furlough extension announcement

6th November 2020 Consumer Collections |

The Government has announced the extension of the furlough scheme in March and has also announced increased self-employed support. The Coronavirus Job Retention Scheme (CJRS) will now run until the end of March with employees receiving 80% of their current salary for hours not worked. Similarly, support for millions more workers through the Self-Employment Income…

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N Brown and Aire agree affordability partnership

6th November 2020 Consumer Collections |

Credit insight service,  Aire has announced an affordability assessment partnership with N Brown Group to improve credit decisioning for more than 40,000 new customer credit applications. The partnership supports credit applications across all of N Brown’s brands, including Jacamo, JD Williams, Ambrose Wilson and Simply Be – as well as their newest brand, Home Essentials.…

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Paragon Group expands French operations with Groupe Bernard acquisition

6th November 2020 Consumer Collections |

Customer communications, identification and graphics services specialist Paragon Group has announced the acquisition of French Groupe Bernard – specialist in Business Process Operations (BPO), effective 1st of October 2020. Groupe Bernard will be integrated into the Paragon Customer Communications (PCC) Division with a focus on Business Process Management and Loyalty Cards / Program Management. Groupe…

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