Credit, Collections & Insolvency News
Statistics from, fraud prevention specialist, Cifas have revealed an increase in the number of victims of facility takeover in the telecommunications and retail sector. Cases recorded to the National Fraud Database for facility takeover, where an existing facility such as a retail account or phone contract is hijacked by a fraudster for their benefit, increased…
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In the run-up to Christmas, new data from leading insolvency firm, Begbies Traynor, has revealed the full impact of the Covid-19 crisis and tough trading conditions, which shows that 39,232 retailers, including both online and bricks and mortar stores, are now in significant financial distress. This figure from Q4 2020 (1st October – 9th December)…
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Over 800,000 private renters in England and Wales have built rent arrears since lockdown measures began according to estimates from new research by the National Residential Landlords Association (NRLA). A survey of tenants for the Association by consultancy Dynata suggests that 7 per cent of private renters have built arrears due to Covid-19 pandemic. Applied…
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As the volume of customers requiring assistance in 2020 has skyrocketed, the increased contact rate in a collections call center is transforming collections KPIs, revamping performance metrics, and stressing the importance of managing and maintaining compliance. This permanent change in working models and collections call center management will ultimately lead to new ways to improve…
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