R3 appoints new Chief Executive Officer

Caroline Sumner has been appointed Chief Executive Officer (CEO) of R3, the insolvency and restructuring trade body, and will take on the role from 1st June. As CEO, Sumner will oversee all aspects of R3’s work – from representation and technical support to the design and delivery of events, courses and conferences – as well…

Read more

Average spend on credit cards drops 9%

17th May 2021 Consumer Collections |

Average spend on credit cards was  9 percent lower than March 2020 according to latest analyst from software provider FICO . The average spend on UK credit cards increased by £13 to £560 in March 2021, with sales 9 percent lower than a year ago. The figures revealed that average spend per card is lower…

Read more

2.6m disconnected from digital financial services

17th May 2021 Consumer Collections |

In the last 12 months, the pandemic has altered digital and financial lives, causing significant financial distress and uncertainty around employment and yet for others, financial reserves have improved. Either way, over the past year consumers, have been re-evaluating their relationships with money and technology according to Lloyds Bank Consumer Digital Index research. Given the…

Read more

Review highlights measures needed to tackle coercive debt problem

17th May 2021 Consumer Collections |

NatWest has announced its research into coercive debt as the Domestic Abuse Bill is ratified into law. The research looked into how it can better support customers who have been victims of economic abuse and coercive debt. As the Domestic Abuse Bill becomes law, the bank is committing to putting greater measures in place to…

Read more

Lowell announces strong collection performance in latest results

17th May 2021 Consumer Collections |

European credit management services specialist Lowell has announced strong collection performance and improving margins in its latest company results for the 3 months ending 31st March 2021. The company said collection performance has been very strong in the first quarter, performing at 112%. Cash flow continued to strengthen in the quarter with £121 million generated…

Read more

Over two thirds of all APP fraud starts online

17th May 2021 Consumer Collections |

UK Finance analysis of nearly seven thousand authorised push payment (APP) scam cases shows that 70 per cent of scams originated on an online platform — highlighting the internet’s significant role in enabling fraud. The new analysis comes as the government published the draft Online Safety Bill this week, to include user-generated content on social…

Read more