How automation of digital conversations in affordability assessments improves customer experience

17th March 2022 Industry opinion |

Think about this time 4 years ago, if you read the words “Automation” in the same sentence as “Affordability Assessments” you would wonder about what crazy future worlds the article is referencing.  Affordability assessments in days gone by were mostly conducted over a phone conversation that took at least 5 – 10 mins and more…

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Contactless spend increases by 30% since new £100 limit was introduced

UK Finance’s latest card spending data shows the average amount spent per contactless card transaction rose by almost 30 per cent following the contactless limit increase to £100 in October 2021. In September 2021, when the contactless limit was £45, the average spend per contactless payment was £11.86, this increased to £15.30 in December. The…

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Almost two thirds concerned with rising household day to day costs

17th March 2022 Consumer Collections |

UK households spent 2% more on essentials in the last three months (December, January and February), according to the latest Lloyds Bank Spending Power Report. Fuel spend has seen the sharpest immediate increase, up 16% in the three months, as a result of both people returning to offices and rising prices. For similar reasons, commuter…

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Two in five Universal Credit claimants forced into debt this winter

Two in five people receiving Universal Credit were forced into debt this winter as payments failed to cover soaring cost of living according to new research by the Trussell Trust. Trussell Trust says new research has revealed the true and devastating consequences of the current cost of living crisis, with hundreds of thousands of families…

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Poorest households could see cost of living jump by 10% in the autumn

17th March 2022 Consumer Collections |

The poorest households could see their cost of living jump by as much as 10% by this autumn, the Resolution Foundation think-tank has warned. Office for National Statistics (ONS) figures show that the unemployment rate fell 0.2 percentage points between November and January to 3.9%. Meanwhile, the number of UK workers on payrolls rose by…

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NatWest and Citizens Advice launch customer debt support report

17th March 2022 Consumer Collections |

NatWest Group, Citizens Advice and Citizens Advice Scotland are working together on a pilot project to provide debt support and advice to customers Since 2020 members of staff from Citizens Advice have supported teams from across NatWest by providing a referral service for customers who contact NatWest with issues including with debt, benefits, relationships and…

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PKF Smith Cooper appoints Corporate Finance Senior Executive

17th March 2022 Appointments |

PKF Smith Cooper has announced the appointment of Harnil Motivaras as Corporate Finance Senior Executive. Motivaras joins from PwC where he worked alongside large corporate clients, as well as SME’s and owner-managed businesses, operating across a range of industries. Commenting on the appointment James Ward, Corporate Finance Director based in the Nottingham office said “I am…

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Aberdein Considine makes Partner and Lawyer appointments

17th March 2022 Appointments |

Aberdein Considine has announced that it has strengthened its Lender Services Practice Group (LSPG) with the appointment of a new Partner and two lawyers. Neil Patterson has been appointed a Partner in the firm’s Banking Litigation team (part of LSPG) and he will be working with financial services organisations across the UK.   He has over…

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Marston Holdings Group acquires Grosvenor Services Group

17th March 2022 Consumer Collections |

Marston Holdings, a provider of integrated technology-enabled solutions from design through to implementation, management and recovery, has announced it has acquired Grosvenor Services Group (GSG), supplier of specialist services to utilities. GSG will form part of Engage, a technology-driven field services provider that conducts over 50,000 visits to people, businesses and their properties every month…

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